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Customer Insights Product Leader

Il y a 3 mois

Paris, Île-de-France Lydia Solutions Temps plein

Company Overview: Founded in 2013, Lydia Solutions has quickly established itself as a leader in peer-to-peer payment solutions. With a robust user base exceeding 7 million, our reputation in the fintech sector is well-earned.

About the Role: We are excited to announce the launch of our new application, Sumeria, which marks a significant evolution in our mission to deliver a banking experience tailored to our customers' needs. The role of Product Owner for Customer Knowledge is crucial as we enhance our understanding of customer behavior and preferences.

Key Responsibilities:

  1. Oversee the success and performance of your product.
  2. Manage a team of four, ensuring effective daily coordination and project tracking.
  3. Identify areas for innovation and improvement, documenting and designing functional enhancements.
  4. Collaborate with technical teams to support the development of these enhancements and validate their outcomes.
  5. Maintain relationships with external partners related to your product.
  6. Monitor product performance and propose necessary evolutions.
  7. Ensure operational efficiency and address any incidents or bugs related to your products.
  8. Facilitate the launch of new features and validate their functionality through testing.

Qualifications:

  1. A minimum of 5 years of experience in product management within the technology or financial services sectors, with a proven track record in technical collaboration.
  2. Experience in projects related to Customer Knowledge, Compliance, or Customer Service.
  3. Proficient in data-related projects.
  4. Strong initiative and leadership skills, with a focus on optimizing team processes and tools.
  5. Ability to gather and analyze feedback from operational teams effectively.
  6. Excellent analytical, written communication, and project management abilities.
  7. Fluent in both French and English, with strong verbal and written communication skills.

Preferred Qualifications:

  1. Lean or operational excellence certification.
  2. Experience working with Customer Service teams.
  3. Background in regulated environments.
  4. A passion for seeing your ideas come to life in the hands of users.

What We Offer:

  1. A collaborative work environment in a growing company.
  2. Access to top-tier equipment.
  3. Engagement in company activities.
  4. Comprehensive health benefits.

Recruitment Process:

  1. Initial phone conversation with Talent Acquisition.
  2. Technical assessment and debrief with the Team Lead.
  3. Interview with a Product Owner.
  4. Final interview with a Co-founder.

At Lydia, we celebrate diversity as a core strength. We are committed to fostering an inclusive culture where all forms of diversity are valued. Lydia is proud to be an Equal Employment Opportunity employer.