Sales Operations Specialist Junior

il y a 4 heures

Paris Louvre, Île-de-France EDHEC Business School Temps plein
Job Title: Sales Operations Specialist Junior

EDHEC Business School is seeking a Sales Operations Specialist Junior to join our team in Paris. As a key member of our sales team, you will play a central role in optimizing sales processes, providing operational support, and ensuring the efficiency of commercial management tools.

Key Responsibilities:
  • Support sales operations and reporting: Collaborate closely with the sales team to implement specific actions aimed at promoting sales.
  • Manage and optimize commercial documentation and integrated content in the CRM.
  • Perform in-depth analyses on the ROI of relaunch campaigns and commercial actions.
  • Set up attribution models to identify high-value-added actions.
  • Monitor and analyze the performance of various commercial levers to identify opportunities for improvement.
  • Metricize customer satisfaction and exploit results to refine commercial strategies.
  • Develop and consolidate activity reports in coordination with the sales team and management for effective performance tracking.
Onboarding and Training of Sales Users:
  • Participate in defining user profiles for optimal CRM usage.
  • Train the sales team on CRM usage and ensure their skills development, while respecting best practices.
  • Create and enrich a business knowledge base (guides, tutorials, operating procedures) on Notion to improve tool adoption and efficiency.
  • Organize regular pedagogical workshops to reinforce user skills and encourage the exchange of best practices.
CRM Assistance and Tools:
  • Actively participate in data cleaning and regular updating in the CRM to ensure data quality and integrity.
  • Participate in managing contact import and export processes to maintain database coherence.
  • Participate in managing the ticketing system and resolving CRM-related issues, acting as the primary point of contact for sales users.
Project Management, Innovation, Integration, and Optimization of Tools:
  • Participate in technical evolution projects, innovation, and improvement of tools.
  • Rationalize and optimize the use of existing tools to maximize their efficiency.
  • Ensure active vigilance around new developments and trends.
Requirements:
  • Bachelor's degree (bac+5) in marketing, sales, or a related field.
  • Experience in the education sector or a similar field is a plus.
  • Skills:
    • Knowledge of a CRM: Salesforce, HubSpot, Pipedrive, Zoho...
    • Tools for data processing and visualization: Excel, Google Sheets, Airtable, Tableau, Power BI...
    • No-code tools: Notion, Airtable, Zapier... for automating tasks.
    • Collaborative communication tool: Slack, Teams...
  • Personal qualities:
    • Excellent interpersonal skills.
    • Pedagogy.
    • Time management and prioritization of tasks.
    • Understanding of commercial strategies.
    • Analytical and creative spirit.
    • Team spirit.
Benefits:
  • Profit-sharing and company savings plan.
  • Restaurant vouchers.
  • CE offers (ticketing, vacation vouchers, Christmas gift card).
  • Telecommuting agreement.

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