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Senior Incident and Problem Management Specialist

Il y a 2 mois


Puteaux, Île-de-France TRANSATEL (an NTT company) Temps plein
Senior Incident and Problem Management Role

We are seeking a highly skilled Senior Incident and Problem Management professional to join our NTT/Transatel Operations Team within the Client Experience Team.

Key Responsibilities:
  • Lead Incident Management duties, including detection, communication, and reporting to internal management.
  • Monitor Contract KPIs on response time and communication handling, and report to internal management.
  • Support the manager and perform management duties when the manager is absent or out of office.
  • Participate in Run Management weekly calls and stand-up calls with the Head of Production.
Requirements:
  • Experience as an Incident Manager and Problem Manager in Telco and IT is a must.
  • Good English language skills, as all team meetings are conducted in English.
What We Offer:
  • A competitive salary package, including a fixed salary, individual bonus, and half-yearly profit-sharing and incentive schemes.
  • Up to 2 days' homeworking and 25 days' holiday, plus additional free days.
  • A company restaurant, CSE, and advantageous health insurance.
  • 50% reimbursement of the Navigo transportation pass or sustainable mobility package.

For more information, please refer to the Transatel career page.