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Customer Service Specialist
Il y a 2 mois
Job Summary
Rituals is seeking a highly motivated and customer-focused Sales Consultant Assistant to join our team at the Galeries Lafayette Caen store. As a Sales Consultant Assistant, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.
Key Responsibilities
- Foster Customer Loyalty: Develop and maintain strong relationships with existing customers to increase loyalty and drive repeat business.
- Drive Sales Growth: Meet or exceed sales targets by providing excellent customer service, making product recommendations, and promoting Rituals products.
- Product Knowledge: Stay up-to-date on Rituals products, including features, benefits, and pricing.
- Merchandising and Visual Display: Maintain a visually appealing store environment by merchandising products effectively and adhering to company standards.
- Marketing and Promotions: Participate in marketing initiatives, such as in-store events and promotions, to drive sales and increase brand awareness.
- Reporting and Analysis: Provide regular sales reports and analyze customer data to identify trends and opportunities for growth.
- Commercial Awareness: Stay informed about market trends, competitor activity, and customer preferences to make informed business decisions.
Requirements
- Education: Bachelor's degree in a related field, such as Esthetics or Cosmetics.
- Experience: Previous experience in retail sales or a related field is an asset.
- Skills:
- Excellent communication and interpersonal skills.
- Strong product knowledge and sales skills.
- Ability to work in a fast-paced environment and meet sales targets.
- Flexibility to work a variety of shifts, including weekends and holidays.
What We Offer
Rituals offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
