Tech Support Specialist with French Language Skills
il y a 1 mois
We are seeking a skilled Tech Support Advisor with French language proficiency to join our dynamic team in Lisbon. As a key member of our tech-savvy community, you will thrive in an innovative environment focused on technology and career development.
Your Mission at CapijobnewAt Capijobnew, your contribution will make a difference in the business of our clients and the life of their customers. You will bring your specialist skillset to solve emerging issues with precision and efficiency, ensuring excellent standards while enjoying every day on the job.
Key Responsibilities- Provide speedy, personalized solutions to a wide range of customers via phone, email, chat, and social messaging channels.
- Ensure excellent customer satisfaction by responding to customer escalations and escalating issues to higher tiers of support as defined and documented.
- Collaborate with other specialists to solve or properly close help tickets.
- Manage an individual ticket queue and follow the direction of management.
- Contribute to creating brand engagement for our Client.
We are looking for a candidate who is digitally savvy, can adapt to different types of people, and is proactive, self-motivated, and a great team player. You should be native (or near native) in French and fluent in English (B2), possess excellent writing and verbal communication skills, and be able to multitask and work with minimum supervision.
What We Offer- Competitive wages (14 monthly payments per year)
- Performance bonus
- Transportation allowance
- Health insurance with a dental plan (after 6 months of contract)
- Relocation package: shared accommodation and flight reimbursement
- Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
Capijobnew is a French multinational BPO company making business more human for the world's most exciting brands. By choosing Capijobnew, you will be part of a community of over 95,000 game-changers from more than 190 locations in 51 countries.
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