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Bell Services Team Leader

Il y a 3 mois


IssylesMoulineaux, Île-de-France Accor Temps plein

Company Overview

Accor is a global leader in hospitality, dedicated to providing exceptional service and creating memorable experiences for our guests. We are committed to excellence and pride ourselves on our rich history and luxurious offerings.

Position Overview

Reporting to the Director of Guest Services, the Bell Services Supervisor plays a crucial role in ensuring the seamless operation of Bell Services, Door, and Valet Services. This position is essential in delivering warm, personalized service that transforms guest interactions into lasting memories. The Bell Services Supervisor is responsible for upholding high standards, procedures, and guest satisfaction goals consistently.

Benefits:

  • Competitive hourly wage plus tips
  • Employee travel program with discounted rates at Accor properties worldwide
  • Commuting and parking discounts
  • Comprehensive medical, dental, and vision insurance for full-time employees and their families
  • 401K retirement plan with a company match
  • Paid meal breaks with complimentary meals in the Staff Dining room
  • Opportunities for professional development through our training academies
  • A chance to make a positive impact through our Corporate Social Responsibility initiatives
  • A vibrant and supportive work environment
Key Responsibilities:
  • Maintain professionalism in all job functions.
  • Ensure guests receive a warm welcome and appropriate assistance upon arrival.
  • Uphold Accor's standards and procedures by providing top-notch training and ongoing performance monitoring.
  • Foster personal connections between colleagues and guests through exceptional service.
  • Adjust staffing levels to meet business demands effectively.
  • Adhere to policies to safeguard guests' belongings and hotel property, including regular maintenance of equipment.
  • Promote a positive work environment that encourages open communication and mutual respect.
  • Complete additional tasks as assigned by management.
Qualifications:
  • Minimum of 2 years of experience in Bell or Valet operations.
  • Supervisory experience is preferred.
  • Ability to work independently, prioritize tasks, and manage multiple responsibilities.
  • Strong passion for guest service and effective training skills.
  • Excellent communication and customer service abilities.
  • Proficient in Windows XP and MS Office.
  • Valid driver's license required.
  • Flexibility to work various hours, including weekends and holidays as needed.
  • Visa Requirements: Must be legally authorized to work in the United States.
Physical Requirements:
  • Ability to stand for extended periods and walk frequently.
  • Capable of lifting and carrying up to 25 lbs at shoulder height.
  • Occasionally push/pull up to 75 lbs.
  • Frequent hand and arm movements, including grasping and reaching.
  • Ability to bend, squat, crawl, kneel, and walk on uneven surfaces.
  • Must be able to work outdoors in various weather conditions.
  • Occasionally climb stairs in different environments.

Commitment to Diversity & Inclusion:

Accor is an inclusive employer, dedicated to attracting and promoting diverse talent.

We are an equal opportunity employer, and all offers are contingent upon background checks.

Join us in creating memorable experiences