Housekeeping Director

    Job Title: Housekeeping Manager

    Job Summary:

We are seeking an experienced Housekeeping Manager to join our team at Accor. The successful candidate will be responsible for overseeing the day-to-day operation of the housekeeping department, ensuring that high standards of service and cleanliness are maintained.

    Key Responsibilities:

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• Inspect all guest rooms, out of order rooms, and vacant clean rooms to ensure they meet Accor's standards.
  
• Prepare floor assignments and record updated status daily.
  
• Obtain lists of rooms to be cleaned immediately and check-outs or discharges to prepare work assignments.
  
• Inspect all landings and pantries for proper par stocks and ensure all guest rooms, corridors are maintained to a high level of cleanliness.
  
• Update all vacant clean inspected rooms in the computer as soon as they become available.
  
• Perform written room inspections daily to ensure guest rooms are maintained in perfect condition.
  
• Ensure all guest rooms have proper furniture, fixtures, and amenities, and that all set standards for placement are being followed.
  
• Strategize room attendants to clean priority, rush rooms first, and VIP guests as needed.
  
• Check all due-out rooms three times per day, at 12, 2, and 4 pm, and ensure all check-outs are cleared by 6 pm.
  
• Upon guest departure, re-check rooms for any forgotten items.
  
• Maintain a database of guest preferences.
  
• Report all room discrepancies with the front desk daily before the end of the shift.
  
• Report engineering deficiencies daily to the housekeeping office coordinator.
  
• Encounter all guests and employees in a professional, service-oriented manner.
  
• Report and handle all guest requests, complaints, and service-related issues.
  
• Make recommendations to improve service and ensure more efficient operation.
  
• Implement cyclical cleaning programs and assign to housemen, i.e., general cleaning, window cleaning, and high dusting.
  
• Perform a variety of guest requests and think creatively to establish a memorable experience for every guest and member.
  
• Maintain a good professional relationship with all contacts both inside and outside the hotel.
  
• Establish and maintain effective communication processes with the entire hotel departments.
  
• Inform housekeeping management of any absence from duty, reasons, and/or request additional days off.
  
• Assist with disciplinary action when necessary.
  
• Assist with interviews and new hiring processes.
  
• Maintain regular and punctual attendance in compliance with Accor's standards.
  
• Comply with all hotel and departmental standards, policies, and procedures.
  
• Perform other related duties as requested by the supervisor.
  
• Adhere to Accor's grooming standards at all times.
  
• Comply with all hotel and departmental standards, policies, and procedures.
  
• Observe health and safety guidelines at all times.
  
• Wear safety equipment and/or protection if required.
  

    Requirements:

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• Knowledge of hotel PMS systems, Microsoft Office computer applications, and office equipment.
  
• Ability to perform assigned duties with attention to detail, speed, and accuracy.
  
• Excellent written and oral communication skills.
  
• Must possess outstanding guest service skills.
  
• Must be guest-oriented, enthusiastic, and have a vibrant personality.
  
• Must have a 'hands-on' approach.
  
• Must maintain composure at all times and work objectivity in stressful, high-pressure situations.
  
• Ability to approach all encounters with guests and employees in a professional manner.
  
• Ability to answer all general inquiries in the hotel and F&B outlet.
  
• Must be a good listener and be able to follow instructions.
  
• Must be able to utilize all available resources to meet guest needs.
  
• Must be a good team player.
  

    Education - Experience:

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• Excellent English, verbal, and written communication skills.
  
• Minimum two years of relevant experience in a luxury hotel (5 diamond or 5-star standards) or comparable environment.
  
• Degree in Hospitality Management a plus.
  
• Prior experience in a union environment highly preferred.
  

    Physical Requirements:

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• Frequently standing and walking around the property.
  
• Carrying or lifting items up to 50 lbs.
  
• Pushing or pulling items weighing approximately 200 lbs.
  
• Frequently bending, kneeling, stretching, and/or reaching.
  
• Able to perform tasks higher than floor level.
  

    Additional Information:

All your information will be kept confidential according to EEO guidelines.