Technical Support Specialist for Medical Technology

il y a 15 heures


Marseille, Provence-Alpes-Côte d'Azur, France Brainlab Temps plein

Founded in Munich, Germany, Brainlab develops and markets software-driven medical technology. Our team of 2400 talented individuals worldwide consists of dedicated experts in the field.

About the Role

We are seeking a skilled Technical Support Specialist to join our technical customer support team. As a key member of this team, you will be responsible for providing outstanding service to our customers by leveraging your extensive technical knowledge.

You will have the opportunity to grow within our company as part of a dynamic team working on our revolutionary product line. This role allows for independent work from home, fostering flexibility and autonomy.

  • Install new devices and software in hospitals efficiently
  • Maintain and inspect systems/devices, ensuring electrical safety tests are performed on schedule
  • Plan, organize, and implement all service assignments with precision and timeliness under the guidance of the Support Manager
  • Keep customers informed about ongoing requests, nurture strong customer relationships, and deliver exceptional customer service

This is an excellent chance for professionals looking to advance their careers in technical support, preferably in a healthcare context. Key skills include:

  • Excellent communication skills in English and French
  • Broad knowledge of MS Office applications
  • Proficiency in Salesforce.com (CRM) is a plus

As a valued member of our international team, you will enjoy numerous benefits, including:

  • A mutually supportive work environment
  • The opportunity to contribute meaningfully to the development of medical technology
  • A company-provided car, phone, and laptop for private use
  • Regular social events and comprehensive training opportunities

Estimated annual salary: $80,000 - $110,000 based on location and experience.



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