IT Client Support Specialist

il y a 3 semaines

Paris, Île-de-France W. L. Gore & Associates Temps plein
About the Role:

We are seeking an experienced Desktop/Network Support Associate to join our IT Client Support team in France. In this role, you will provide high-quality support to our clients, troubleshooting hardware and software issues, and collaborating with our global team to ensure timely resolution and professional communication.

Key Responsibilities:
  • Perform desktop and network support conforming to W. L. Gore & Associates standards
  • Diagnose and resolve third- and fourth-level desktop incidents, providing timely and professional communication to clients
  • Provide end-user support for the French office, both inside and outside associates
  • Collaborate with our Network team in the EMEA region to support network administration
  • Liaise with other global teams and external service providers to support specialized applications and systems
Requirements:
  • Bachelor's degree or university degree in a computer-related field, with minimum 1 year of experience in installing and maintaining PC hardware and software, or equivalent experience
  • Experience providing desktop and network support in a sales office environment
  • Knowledge of Windows 10/11, Active Directory, Entra ID, WiFi, IP Networks, iPhone/iPad Apps, Outlook, and Microsoft 365
  • Foundational knowledge of ITIL and practical experience with ITSM processes and tools
  • Excellent customer service skills, with ability to follow standards and procedures
Desired Qualifications:
  • Experience with teaching, training, or helping with IT projects
  • Extensive knowledge of Microsoft Windows and MacOS operating systems, and Microsoft Office Suite
  • Ability to analyze and troubleshoot hardware and software problems within domain environments

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