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Guest Experience Leader

Il y a 2 mois

IssylesMoulineaux, Île-de-France Accor Temps plein

About Accor

Accor is a global leader in hospitality, offering a diverse range of brands and experiences to suit every traveler. We believe in welcoming you as you are and providing opportunities for growth and development. Our commitment to sustainability and social responsibility ensures that we make a positive impact on the world.

About Pullman Brussels Centre Midi

The stylish Pullman Brussels Centre Midi is conveniently located at the heart of Brussels South railway station. This upscale 4-star hotel boasts 237 modern rooms, exceptional facilities, and a sophisticated convention center.

Your Role as Guest Experience Leader

As a Guest Experience Leader, you will play a vital role in ensuring our guests have an unforgettable stay. You will be responsible for:

  • Delivering exceptional customer service at every touchpoint, from check-in to check-out.
  • Managing and coordinating the front office team, fostering a positive and collaborative work environment.
  • Proactively addressing guest needs and resolving any issues promptly and efficiently.
  • Promoting the hotel's amenities and services, maximizing guest satisfaction and loyalty.
  • Contributing to the overall success of the hotel by achieving operational excellence and exceeding guest expectations.

What We Offer

We offer a competitive compensation package and comprehensive benefits program, including:

  • Meal vouchers, eco-cheques, and sport & culture cheques.
  • Hospitalization and group insurance.
  • Employee benefit card offering discounted rates at Accor hotels worldwide.
  • Learning programs through our academies.
  • Opportunities for career growth and development within the Accor family.