Guest Service Supervisor
il y a 1 semaine
Unlock the Art of Exceptional Guest Service
As a pioneer in the art of responsible hospitality, Accor gathers more than 45 brands, 5,600 hotels, and 10,000 restaurants in 110 countries. We're looking for a Guest Service Supervisor to join our team at Mövenpick BDMS Wellness Resort Bangkok.
This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience. You will oversee, mentor, and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.
Key Responsibilities:
- Align with the Front Office Manager along with other guest services leaders to maximize hotel operations.
- Utilize tools to execute timely, thoughtful, and personalized communications and coach and train team members to do the same.
- Foster an environment that ensures consistency and a high level of guest satisfaction.
- Strive to improve guest and team member satisfaction and maximize the financial performance of the department.
Requirements:
- Minimum of one-year prior experience as a front office leader/supervisor for a premium hotel.
- Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.
- Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
- Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.
Join us at Accor and become a Heartist, where hospitality is a work of heart.
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