Client Relationship Manager

il y a 3 semaines

SaintBarthélemydAnjou, Pays de la Loire, France REFEA Temps plein
About the Role

We are seeking a highly skilled Client Relationship Manager to join our team at REFEA, a leading provider of internet and connected services to residential communities. Based in Angers, this role will be responsible for ensuring the optimization and quality of our customer service.

Key Responsibilities
  • Contribute to the implementation of our commercial strategy
  • Understand and analyze customer expectations
  • Develop effective solutions to meet customer needs
  • Design, manage, and improve qualitative and quantitative performance indicators
  • Develop the skills and performance of customer advisors
  • Select, evaluate, and manage partners
  • Drive continuous improvement of customer service activities
  • Ensure interface between various company services and the customer service center
  • Implement a process for managing, reporting, and animating the customer service center
  • Ensure the customer service center has up-to-date information to satisfy customer questions, both technical and commercial
  • Participate in improving services and the service catalog through customer feedback
  • Ensure company communication through multiple media channels (B2B and B2C social networks, website, portal, etc.)
  • Represent and promote company values and image
Requirements
  • Bachelor's degree in a relevant field (ESC or University)
  • Proven experience in managing a customer service team
  • Passionate about customer satisfaction, curious, and a strong conviction
  • Able to organize and manage a customer service team
  • Pedagogical and managerial skills
  • Strong team spirit, results-oriented, and commitment

  • Business Relationship Manager for Sales

    il y a 6 jours

    Saint-Barthélemy-d’Anjou, Pays de la Loire, France Hitachi Vantara Corporation Temps plein

    At Hitachi Vantara Corporation, we're committed to creating a sustainable society and improving quality of life through innovative mobility solutions. As a Business Relationship Manager for Sales & Administration, you'll play a key role in achieving this vision.As a member of our HQ Europe team, you'll collaborate with business E2E process owners and...

  • Business Relationship Manager for Sales and Administration

    il y a 3 semaines

    Saint-Barthélemy-d’Anjou, Pays de la Loire, France HITACHI ASTEMO EUROPE GMBH Temps plein

    Job Title: Business Relationship Manager for Sales and AdministrationWe are seeking a highly skilled Business Relationship Manager for Sales and Administration to join our team at Hitachi Astemo Europe GmbH. As a key member of our global operations team, you will be responsible for designing and implementing global Order-to-Cash (O2C) processes, ensuring...

  • Business Relationship Manager for Sales and Administration

    il y a 7 jours

    Saint-Barthélemy-d’Anjou, Pays de la Loire, France Hitachi Vantara Corporation Temps plein

    Join Our Team as a Business Relationship Manager for Sales and AdministrationWe are seeking a highly skilled Business Relationship Manager for Sales and Administration to join our team at Hitachi Astemo. As a key member of our global Sales Administration function, you will be responsible for designing and implementing global Order-to-Cash (O2C) processes,...

  • Business Relationship Manager for Sales and Administration

    il y a 6 jours

    Saint-Barthélemy-d’Anjou, Pays de la Loire, France Hitachi Vantara Corporation Temps plein

    Job SummaryWe are seeking a highly skilled Business Relationship Manager for Sales and Administration to join our team in Schwaig, Germany. As a key member of our HQ Europe team, you will be responsible for designing and implementing global Order-to-Cash (O2C) processes, ensuring timely and accurate delivery of O2C operations to internal customers.Key...

  • Business Relationship Manager for Sales and Administration

    il y a 6 jours

    Saint-Barthélemy-d’Anjou, Pays de la Loire, France HITACHI ASTEMO EUROPE GMBH Temps plein

    Job SummaryWe are seeking a highly skilled Business Relationship Manager for Sales and Administration to join our team at HITACHI ASTEMO EUROPE GMBH. As a key member of our global sales operations team, you will be responsible for designing and implementing global Order-to-Cash (O2C) processes, ensuring timely and accurate delivery of O2C operations to...

  • Business Relationship Manager for Sales and Administration

    il y a 1 semaine

    Saint-Barthélemy-d’Anjou, Pays de la Loire, France HITACHI ASTEMO EUROPE GMBH Temps plein

    Transform the Future of Automotive IndustryHitachi Astemo is a world-leading company in advanced mobility solutions, focusing on electrification, autonomous driving, and connectivity. We are part of the company's European headquarters in Schwaig, Germany, and we are looking for a talented Business Relationship Manager for Sales and Administration to join our...

  • Regional Sales Manager Turkey, Middle East

    il y a 4 semaines

    Saint-Barthélemy-d’Anjou, Pays de la Loire, France Regal Rexnord Temps plein

    Job SummaryWe are seeking a highly skilled and experienced Sales Manager to lead our sales efforts in Turkey and the Middle East. The successful candidate will be responsible for directing and executing sales plans and programs, leading a team of account managers, and developing client relationships.Key ResponsibilitiesDirect and manage a team of account...

  • Trainee Client Relationship Manager

    Il y a 2 mois

    Saint-Herblain, Pays de la Loire, France Edenred Temps plein

    Become a part of Edenred as a Trainee Client Relationship Manager.Key Responsibilities:Oversee and nurture a portfolio of clientsAssist clients in utilizing our solutions effectivelyEnsure client satisfaction and success with our offeringsIdentify and cultivate new business prospects to enhance revenueConduct market analysis and competitive researchMaintain...

  • Dessinateur(trice) Charpente Bois H/F

    il y a 1 mois

    Saint-Barthélemy-d’Anjou, Pays de la Loire, France EXPERT & MANAGER Temps plein

    Poste de Dessinateur(trice) Charpente Bois H/FExpert & Manager recherche un(e) Dessinateur(trice) Charpente Bois H/F pour son client, une entreprise reconnue dans le domaine de la construction bois. Le candidat idéal possèdera une solide expérience en conception et en gestion de projets de charpente lamellé collé et traditionnelle, ainsi qu'une bonne...

  • Regional Sales Manager for France, Spain, and Portugal

    il y a 4 jours

    Saint-Barthélemy-d’Anjou, Pays de la Loire, France Regal Rexnord Temps plein

    Job Summary:The Regional Sales Manager for France, Spain, and Portugal will be responsible for directing and executing sales plans and programs for the Iberian region. This role will lead a team in developing client relationship management strategies, establishing strong client relationships, and suggesting innovative solutions to meet client needs.Main...

  • Dessinateur(trice) Charpente Bois H/F

    il y a 2 semaines

    Saint-Barthélemy-d’Anjou, Pays de la Loire, France EXPERT & MANAGER Temps plein

    Poste de Dessinateur(trice) Charpente Bois H/FExpert & Manager recherche un(e) expert(e) en charpente lamellé collé pour son client, une entreprise reconnue dans le domaine de la construction bois. Le poste consiste à analyser les commandes de production bois, réaliser les plans d'exécution, modéliser en 3D la structure et sa mise en production, et...

  • Expert en Charpente Lamellé Collé

    Il y a 2 mois

    Saint-Barthélemy-d’Anjou, Pays de la Loire, France EXPERT & MANAGER Temps plein

    Le poste de Dessinateur(trice) Charpente Bois H/FExpert & Manager recherche pour son Client, une entreprise de construction bois, un(e) Dessinateur(trice) Charpente Bois H/F.MissionsVous serez rattaché(e) au Responsable du Bureau d'études et devrez réaliser les missions suivantes :Analyser les commandes de production boisRéaliser l'ensemble des plans...

  • Chef de Projet Charpente Bois

    Il y a 2 mois

    Saint-Barthélemy-d’Anjou, Pays de la Loire, France EXPERT & MANAGER Temps plein

    Le poste de Dessinateur(trice) Charpente Bois H/FExpert & Manager recherche pour son Client, une entreprise de construction bois, un(e) Dessinateur(trice) Charpente Bois H/F.MissionsVous serez rattaché(e) au Responsable du Bureau d'études et devrez réaliser les missions suivantes :Analyser les commandes de production boisRéaliser l'ensemble des plans...

  • Dessinateur(trice) Charpente Bois H/F

    il y a 2 jours

    Saint-Barthélemy-d’Anjou, Pays de la Loire, France EXPERT & MANAGER Temps plein

    Expertise en Charpente BoisExpert & Manager recherche un(e) Dessinateur(trice) Charpente Bois H/F pour son client, une entreprise reconnue dans le domaine de la construction bois. Le candidat idéal possède des connaissances approfondies en structures bois et en conceptions d'assemblages. Les missions principales incluent l'analyse des commandes de...

  • Dessinateur(trice) Charpente Bois H/F

    il y a 6 jours

    Saint-Barthélemy-d’Anjou, Pays de la Loire, France EXPERT & MANAGER Temps plein

    Le poste de Dessinateur(trice) Charpente Bois H/FExpert & Manager recherche un(e) Dessinateur(trice) Charpente Bois H/F pour son Client, une entreprise reconnue sur le domaine de la construction BOIS. Le candidat idéal sera chargé de réaliser les missions suivantes :- Analyser les commandes de production bois- Réaliser l'ensemble des plans d'exécution-...

  • Regional Sales Manager for France, Spain, and Portugal

    il y a 4 semaines

    Saint-Barthélemy-d’Anjou, Pays de la Loire, France Regal Rexnord Temps plein

    Job SummaryRegal Rexnord is seeking a highly skilled Regional Sales Manager to lead our sales efforts in France, Spain, and Portugal. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive growth and revenue in these key markets.Key ResponsibilitiesDevelop and execute sales plans to achieve revenue...

  • Regional Sales Manager

    il y a 2 semaines

    Saint-Barthélemy-d’Anjou, Pays de la Loire, France Regal Rexnord Temps plein

    Job Summary:Regal Rexnord is seeking a highly skilled Regional Sales Manager to lead our sales efforts in France, Spain, and Portugal. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive business growth and revenue expansion in these key markets.Main Responsibilities:Develop and execute sales...

  • Regional Sales Manager

    il y a 1 semaine

    Saint-Barthélemy-d’Anjou, Pays de la Loire, France Regal Rexnord Temps plein

    Job Summary:Regal Rexnord is seeking a highly skilled Sales Manager to lead our sales efforts in France, Spain, and Portugal. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive business growth and revenue.Main Responsibilities:Develop and execute sales plans to meet or exceed revenue targetsLead...

  • Business Development Manager

    il y a 1 semaine

    Saint-Barthélemy-d’Anjou, Pays de la Loire, France Hitachi Vantara Corporation Temps plein

    Join Our Team as a Business ManagerAt Hitachi Vantara Corporation, we are committed to creating a sustainable society and improving the quality of life by providing innovative mobility solutions. Our team is dedicated to achieving this goal, and we are proud to be an equal opportunities employer.About the RoleWe are seeking a highly skilled Business Manager...

  • Business Process Manager for Sales

    il y a 2 semaines

    Saint-Barthélemy-d’Anjou, Pays de la Loire, France Hitachi Vantara Corporation Temps plein

    Job SummaryWe are seeking a highly skilled Business Relationship Manager for Sales to join our team at Hitachi Vantara Corporation. This role will be responsible for defining and owning the Order-to-Cash (O2C) process from a technical perspective, including customer EDI, at the global and enterprise level.Key ResponsibilitiesCollaborate with business E2E...