Clinical Specialist
il y a 6 jours
About the Role
The Field Clinical Specialist provides clinical, technical, and educational support to assigned accounts at a Territory, Regional, National, or EMEA level.
This role covers North West France, with some additional case support as and when required by client needs. Work is driven by Customer demand and pre-planned support requirements, and the primary focus is with case support, using clinical expertise to influence Customer usage of the full portfolio.
Your responsibilities will include:
- Act as a primary resource for clinical support in the areas of case coverage and basic troubleshooting for company products.
- Work is driven by Customer demand and pre-planned support requirements and may require occasional weekend work.
- Attend cases in-person/remotely with our customers and advise physicians on clinical attributes/techniques associated with our products.
- Ensure timely collection and reporting of all required medical documentation pertaining to our procedural device operation.
- Support the team to achieve projected sales goals and increase sales revenues.
- Develop a deep understanding on the workflows and specificities of each hospital and business relationships with healthcare personnel to make new contacts in hospital departments and to identify key decision makers.
- Respond to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel to develop optimal solutions.
- Record customer information and activities in company's CRM system: use the system as an alignment tool with other commercial roles.
- Provide education support on product usage and customer training.
- This role requires frequent weekly travel in North West France based on customer needs.
What we're looking for in you:
- Clinical experience within Electrophysiology or Cardiac Rhythm Management is beneficial.
- Successfully completed degree studies within Biomedical Sciences or healthcare subject is beneficial.
- Strong communication skills.
- Can understand and communicate complex technical and clinical details.
- Can rapidly adapt to a very dynamic marketplace.
- Strong team player, collaborative, can build relationships and work cross-functionally.
- Self-motivated and can influence others.
- Flexible, adaptable but focused and persistent.
- Willing and can travel extensively as required by workload.
What we can offer to you:
- Experience in a groundbreaking multinational company with attractive benefits.
- Inspirational colleagues and culture.
- Career development.
- Fast growing and innovative environment.
- A company team culture.
- International opportunities.
- Excellent training/development programs.
- A permanent position.
- A remote field-based role.
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