Banquet Operations Manager
il y a 1 semaine
We are seeking an experienced and detail-oriented Banquet Captain to lead our banquet operations. This role is pivotal in managing and supervising the banquet floor by providing engaging, sincere, personalized service. In the absence of the banquet manager or banquet director, the Banquet Captain will require attending Banquet Event Meetings and Pre-Conference meetings. The Banquet Captain will ensure that all standards, procedures, and guest satisfaction objectives are met and exceeded on a consistent basis.
What We Offer:- $20.50 per hour + tips
- Employee travel program offering discounted rates in Fairmont's and Accor worldwide
- Parking/Commuting Discounts
- Paid meal breaks with complimentary meals served in our Staff Dining room
- Learning programs through our Academies
- Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee-only medical insurance
- 401K Retirement plans with a 4% match for all colleagues
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities
- Fun, elegant atmosphere with amazing colleagues
- To be an ambassador of the hotel, in and outside the work place.
- To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.
- To ensure that all guests / visitors receive a warm welcome, cordially greeting them, upon arrival to the banquet floor for their function.
- To ensure that all guests / visitors receive a fond farewell, cordially greeting them, opening the hotel doors and helping them into their vehicles, as well as bidding them farewell.
- To assist staff member to insure they maximize their service standards
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To be fully aware of and to report all guest complains or comments.
- To read and update the logbooks and to ensure a proper handover between the shifts.
- To strictly respect the key handling procedures.
- To respect schedules, terms and deadlines as agreed with the Management.
- To be updated with the latest administrative, organizational, operational or other changes and news.
- To share daily activity highlights with the supervisor, including internal and external guest opportunities.
- To be entirely flexible and adapt to last minute request through the hotel or guests.
- To carry out any other reasonable duties as assigned by Management.
- Customer services experience preferred
- Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests
- Passion for guest service, strong guest service orientation and training skills required
- Excellent communication and customer service skills.
- Ability to work a variety of hours/days/holidays/weekends as business needs require
- Visa Requirements: Must be legally eligible to work in the United States.
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