Banquet Operations Manager

il y a 2 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Banquet Manager

At Accor, we're passionate about delivering exceptional hospitality experiences. As a Banquet Manager, you'll play a key role in ensuring seamless event operations and exceeding our guests' expectations.

Key Responsibilities:
  • Lead banquet event operations, ensuring timely setup, execution, and breakdown.
  • Conduct daily briefings with team members to ensure everyone is informed and aligned.
  • Collaborate with event organizers to understand guest requirements and preferences.
  • Ensure setup and service meet guests' expectations, based on Banquet Event Orders or Change Logs.
  • Communicate guest feedback, satisfaction, and dissatisfaction to team members.
  • Maintain high standards of hygiene and ensure banquet service equipment is in good working order.
  • Plan and manage staff allocation for each banquet event.
  • Implement cost-effective measures to stay within budget.
  • Supervise service standards during banquet operations and engage with guests to ensure satisfaction.
  • Handle guest complaints and comments professionally and efficiently.
Requirements:
  • Diploma in Hospitality Management or Food and Beverage preferred.
  • Additional certifications in Food and Beverage are an advantage.
  • Minimum 2 years of relevant experience in a similar capacity.
  • Excellent English language proficiency (reading, writing, and oral communication).
  • Ability to speak other languages and basic understanding of local languages is an advantage.
  • Working knowledge of MS Excel, Word, and PowerPoint.


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