Reservation Manager

il y a 2 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Reservation Executive

Join Accor, a leading hospitality company with over 230,000 experts, and be part of a team that creates emotion for our guests and nurtures passion for service and achievement.

Key Responsibilities:
  • Plan and coordinate room reservations to maximize room revenues.
  • Develop and implement effective selling techniques and strategies to drive revenue growth.
  • Ensure the accuracy and efficiency of the reservation department's duties and responsibilities.
  • Identify and address any matters that may impact the interests of Novotel Kolkata Hotel & Residences.
  • Prepare and present timely forecasts and reports to review.
  • Develop and maintain occupancy forecasts for the annual budget.
  • Optimize resource utilization and educate the team on cost-effective practices.
  • Maintain and update the corporate database, ensuring guest information is accurate and up-to-date.
  • Provide effective support to the team to deliver exceptional services.
  • Respond to customer queries and resolve issues in a timely and efficient manner.
  • Ensure the team is trained on all safety provisions and follows guest history protocols.
  • Position the hotel accurately in terms of occupancy and rooms availability.
  • Monitor and record corporate account numbers on guest folios.
  • Manage overbooking and provide discounts and corporate rates as per company policy.
  • Supervise and delegate work to reservation associates.
  • Record all reservations according to standard procedures.
  • Take on additional responsibilities as delegated by management.

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