B2B Customer Service Representative

il y a 7 jours


Toulon, Provence-Alpes-Côte d'Azur, France Boost My Shop Temps plein

Unlock Your Potential

Boost My Shop is a dynamic and innovative company in the e-commerce sector, seeking a highly motivated and organized individual to join our Customer Service division.

About the Role

We are looking for a skilled and diplomatic professional to serve as the primary point of contact for clients, ensuring seamless communication and resolving technical and business-related queries.

As a key member of our team, you will be responsible for accompanying clients from account creation to setup, configuration, assistance, and fixes, utilizing various communication channels.

Key Responsibilities

  • Provide exceptional customer service and support via email, Live Chat, and phone
  • Coordinate internal trainings and ensure user adoption
  • Collaborate with the development team, commercial service, and end clients to guarantee client satisfaction

Requirements

  • Native English speaker with a professional level of French
  • Excellent relational and diplomatic skills
  • Strong written communication skills in English and French
  • Sense of organization and rigor
  • Knowledge of FTP/SSH, SQL databases, PHP, and e-commerce CMS (Magento, Prestashop)

What We Offer

Join a multicultural B2B environment driven by passion and innovation, where you will have the opportunity to grow and develop your skills in a dynamic and rapidly growing company.

Send your CV and cover letter to contact@boostmyshop.com to take the first step towards an exciting career opportunity.



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