Customer Service Representative
il y a 1 semaine
About the Role
We are seeking a highly skilled Customer Care Officer to join our Professional Services & Customer Care team. As a Customer Care Officer, you will be responsible for handling incoming questions and inquiries from our customers, analyzing and resolving functional issues, and monitoring the on-time handling of questions within set objectives.
Key Responsibilities
- Handle incoming questions and inquiries from customers via email, phone, and online chats.
- Analyze and resolve functional issues by watching via TeamViewer with users.
- Monitor the on-time handling of questions within set objectives.
- Take both telephone and email inquiries received.
- Contribute to the knowledge database of troubleshooting guides.
- Maintain knowledge of our CRM tools and internal procedures.
- Manage and draft standard texts and instruction documents to make the customer care process efficient.
- Update customer records after each interaction with that customer.
About You
- Fluency in French with a proficiency level in English.
- Strong communication and problem-solving skills.
- Experience with Microsoft Office, particularly Word and Excel.
- Stress-resistant.
- Willingness to learn.
- Team player.
- Knowledge in the IT domain.
- A first experience in a similar position in the software/CRM industry is a plus.
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