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Customer Service Representative

il y a 1 mois

Lyon, Auvergne-Rhône-Alpes, France Apsis - an Efficy company Temps plein
About the Role

We are seeking a highly skilled and customer-focused Customer Care Officer to join our Professional Services & Customer Care team in Lyon. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Analyze and resolve functional issues by collaborating with customers and internal teams.
  • Monitor and meet customer satisfaction targets.
  • Provide support via phone, email, and potentially online chat.
  • Contribute to the development of knowledge databases and troubleshooting guides.
  • Stay up-to-date with CRM tool knowledge and internal procedures.
  • Manage and draft standard texts and instruction documents.
  • Update customer records and report on trends as necessary.
About You

We are looking for a candidate with:

  • Fluency in French and proficiency in English.
  • Strong communication and problem-solving skills.
  • Experience with Microsoft Office, particularly Word and Excel.
  • Stress resistance and a willingness to learn.
  • Team player with knowledge in the IT domain.
  • A first experience in a similar position in the software/CRM industry is a plus.
About Us

Apsis - an Efficy company - is a stable and growing organization with an entrepreneurial mindset. We offer a dynamic work environment, high flexibility, and international growing opportunities. We pride ourselves on diversity and welcome candidates from all backgrounds.