Knowledge Administrator

il y a 3 semaines


MarquettelezLille, Hauts-de-France bonprix Handelsgesellschaft mbH Temps plein
Transformative Role in International Customer Excellence

We are seeking a highly skilled and experienced professional to join our Customer Care Management (CCM) team as we embark on a transformative journey to achieve international customer excellence in a digital world.

Your Key Responsibilities:
  • Create and maintain up-to-date working instructions and knowledge materials for internal and external operation units.
  • Collaborate with training and quality management teams to ensure operational readiness for new processes and procedures.
  • Communicate updates and changes to in-house units and service providers.
  • Interface with marketing and commercial teams to update information in the knowledge management tool.
Your Ideal Profile:
  • Minimum B2-level English proficiency and B2-level Italian language skills.
  • Strong written and verbal communication skills, with the ability to create simplified information and diagrams.
  • Experience in handling high volumes of information and documents, with a focus on customer knowledge and operational excellence.
  • A passion for customer service, flat hierarchies, and international environments.
What We Offer:

Become part of a vibrant and open corporate culture, making your unique contribution to shaping the future of the digital fashion world. Apply now to join our dynamic team and be part of this exciting transformation journey.


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