Knowledge Administrator
il y a 3 semaines
We are seeking a Knowledge Administrator to join our team at bonprix. As a Knowledge Administrator, you will be responsible for creating and maintaining working instructions and communicating updates to in-house units and service providers.
You will work closely with training and quality management as well as projects to ensure operational readiness in case of new processes and procedures being implemented.
With a strong focus on customer knowledge, you will shape the future of international Customer Care Management at bonprix.
Key Responsibilities:
- Create working instructions and review/update them on a regular basis
- Communicate updates/changes on working instructions to in-house units and service providers
- Collaborate with training and quality management as well as projects to ensure operational readiness
Requirements:
- Minimum B2-level English proficiency
- Minimum B2-level Italian
- Strong written and verbal communication skills
- Ability to work in a structured manner
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