Service Delivery Manager

il y a 1 semaine


Montrouge, Île-de-France Valleesud Temps plein
Service Delivery Manager

Vous rejoignez HELPLINE, une entreprise française des Services du Numérique, spécialisée dans l'accompagnement des directions informatiques et métiers dans leurs projets de transformation numérique.

Responsabilités
  1. Piloter une ou plusieurs infogérances dans le support informatique.
  2. Optimiser et animer la relation et la satisfaction des clients.
  3. Concevoir l'organisation, assurer les transitions, piloter l'activité des prestataires, gérer les projets et la production des équipes de services support.
  4. Garantir et piloter l'atteinte des objectifs de production et des objectifs financiers du contrat.
  5. Mettre en place un dispositif de pilotage du SI.
  6. Veiller à la prise en compte des événements pouvant impacter le contrat de services.
  7. Analyser et évaluer les résultats des indicateurs et proposer des plans d'actions.
  8. Encadrer et accompagner les Delivery Managers et l'ensemble des collaborateurs dans l'atteinte de leurs objectifs.
Compétences requises
  1. Expérience significative dans le pilotage d'une prestation d'infogérance.
  2. Maîtrise du référentiel de bonnes pratiques ITIL.
  3. Sens du service client, leadership, communication, analyse et rigueur.
  4. Gestion de la performance et qualités relationnelles.

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