Service Delivery Manager
il y a 1 semaine
Vous rejoignez HELPLINE, une entreprise française des Services du Numérique, spécialisée dans l'accompagnement des directions informatiques et métiers dans leurs projets de transformation numérique.
Responsabilités- Piloter une ou plusieurs infogérances dans le support informatique.
- Optimiser et animer la relation et la satisfaction des clients.
- Concevoir l'organisation, assurer les transitions, piloter l'activité des prestataires, gérer les projets et la production des équipes de services support.
- Garantir et piloter l'atteinte des objectifs de production et des objectifs financiers du contrat.
- Mettre en place un dispositif de pilotage du SI.
- Veiller à la prise en compte des événements pouvant impacter le contrat de services.
- Analyser et évaluer les résultats des indicateurs et proposer des plans d'actions.
- Encadrer et accompagner les Delivery Managers et l'ensemble des collaborateurs dans l'atteinte de leurs objectifs.
- Expérience significative dans le pilotage d'une prestation d'infogérance.
- Maîtrise du référentiel de bonnes pratiques ITIL.
- Sens du service client, leadership, communication, analyse et rigueur.
- Gestion de la performance et qualités relationnelles.
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Service Delivery Manager
il y a 1 semaine
Montrouge, Île-de-France Valleesud Temps pleinService Delivery ManagerVous rejoignez HELPLINE, une entreprise française des Services du Numérique, spécialisée dans l'accompagnement des directions informatiques et métiers dans leurs projets de transformation numérique.ResponsabilitésPiloter une ou plusieurs infogérances dans le support informatique.Optimiser et animer la relation et la...
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Service Delivery Manager
il y a 2 jours
Montrouge, Île-de-France Valleesud Temps pleinService Delivery Manager - Directeur du Support IT H/FVous êtes à la recherche d'un défi professionnel qui vous permettra de développer vos compétences et de vous épanouir dans un environnement dynamique?Responsabilités :Vous êtes responsable de la gestion et de la coordination d'une équipe de techniciens support pour assurer la prestation de...
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Market Delivery Manager
il y a 2 jours
Montrouge, Île-de-France Crédit Agricole Group Temps pleinJoin Our Team as a Delivery Manager for Capital Markets ITWe are seeking a skilled Delivery Manager to join our Capital Markets IT team. As a Delivery Manager, you will be responsible for leading the delivery of IT projects and ensuring that they are completed on time, within budget, and to the required quality standards.About the RoleThe successful...
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IT Operations Manager
il y a 4 jours
Montrouge, Île-de-France Crédit Agricole Group Temps pleinJob DescriptionAs an IT Manager at Crédit Agricole Group, you will be responsible for managing and controlling IT delivery services, handling first, second, and third-level IT support, and coordinating the Helpdesk. You will also be involved in incident management, process improvements, and documentation, as well as coordination and orchestration of...
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IT Operations Manager
il y a 2 jours
Montrouge, Île-de-France Crédit Agricole Group Temps pleinJob SummaryWe are seeking an experienced IT Manager to join our team at Crédit Agricole Group. The successful candidate will be responsible for managing and controlling IT delivery services, handling first, second, and third-level IT support, and coordinating the helpdesk.Key ResponsibilitiesManage and control IT delivery services to ensure high-quality...
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IT Operations Manager
il y a 7 jours
Montrouge, Île-de-France Crédit Agricole Group Temps pleinJob DescriptionAs an IT Manager at Crédit Agricole Group, you will be responsible for managing and controlling IT delivery services, handling first, second, and third-level IT support, and coordinating the Helpdesk. You will also be involved in incident management, process improvements, and documentation, as well as coordination and orchestration of...
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IT Operations Manager
il y a 7 jours
Montrouge, Île-de-France Crédit Agricole Group Temps pleinJob DescriptionAs an IT Manager at Crédit Agricole Group, you will be responsible for managing and controlling IT delivery services, handling first, second, and third-level IT support, and coordinating the Helpdesk. You will also be involved in incident management, process improvements, and documentation, as well as coordination and orchestration of...
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IT Operations Manager
il y a 4 jours
Montrouge, Île-de-France Crédit Agricole Group Temps pleinJob DescriptionAs an IT Manager, you will be responsible for managing and controlling IT delivery services, handling 1st, 2nd, and 3rd level IT support, and coordinating the Helpdesk. You will also be involved in incident management, process improvements, and documentation, as well as coordination and orchestration of business, IT, and provider meetings....
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Project Manager
il y a 3 semaines
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Materials Sourcing Manager for Premium Apparel
il y a 3 semaines
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Data Management Specialist
il y a 3 semaines
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Restaurant Service Manager
il y a 2 semaines
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Coordinateur Release Management H/F
il y a 4 semaines
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Business Analyst
il y a 1 semaine
Montrouge, Île-de-France Crédit Agricole CIB Temps pleinObjectif de l'équipe IT et Opérations ServicesL'équipe IT et Opérations Services (IOS) de Crédit Agricole CIB a pour objectif de mettre en place la meilleure plateforme IT et opérations pour maintenir et renforcer la qualité des services rendus à Crédit Agricole CIB et de se préparer aux enjeux de croissance et de transformation digitale de...
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Restaurant Service Manager
il y a 2 semaines
Montrouge, Île-de-France EVOK HOTELS COLLECTION Temps plein{"title": "Restaurant Service Manager", "content": "At Nolinski Paris, we are seeking a skilled Restaurant Service Manager to join our team. As a key member of our culinary team, you will be responsible for delivering exceptional service to our guests, ensuring a memorable dining experience.Key Responsibilities:Accommodate and install guests, ensuring a warm...
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Data Engineering Manager
il y a 2 semaines
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Coordinateur Release Management H/F
il y a 4 jours
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il y a 5 jours
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il y a 2 semaines
Montrouge, Île-de-France Valleesud Temps pleinService Delivery ManagerVous rejoignez HELPLINE, une entreprise française des Services du Numérique, leader dans les projets de transformation numérique. Nous sommes à la recherche d'un Service Delivery Manager pour renforcer notre équipe de gestion de projet.ResponsabilitésVous pilotez les infogérances et optimisez les relations avec les clients pour...
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Data Finance Project Manager H/F
il y a 1 semaine
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