Senior Meetings and Groups Account Manager

il y a 4 jours

Paris, Île-de-France HRS Group Temps plein
Meetings and Groups Account Manager

HRS Group is a pioneer in business travel, aiming to elevate every stay through innovative technology. With over 50 years of experience, our digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

Key Responsibilities:
  • Review meeting and group requests
  • Support event planners and bookers by phone or email in sourcing, planning, booking, and paying for groups, meetings, and events using HRS technology
  • Provide excellent advice regarding their meeting & groups requirements
  • Ensure outstanding booking experiences for planners and bookers
  • Negotiate rates and conditions with hotels to exceed customer expectations and present the best competitive offers
  • Achieve appropriate benchmarking metrics as per client or company requirements
  • Participate in program re-negotiations or cancellation negotiations, as required
  • Build customer relationships through mutual trust, respect, and understanding, proactively identifying further business opportunities for HRS Meetings, Groups, and Event Services
  • Drive event planners to raise the online adoption and self-service use of the meeting & groups service, educating and supporting their change management process
Requirements:
  • Commercial Education
  • Experience in the meeting & groups, conferences, and/or booking departments within the hospitality industry
  • Good knowledge of the hotel industry and meeting & groups standards
  • Ability to communicate effectively and professionally with all levels of management and clients, maintaining lasting relations
  • Excellent communication and negotiation skills, understanding the needs of customers and stakeholders

HRS Group is a global leader in business travel, and we are looking for a highly skilled and experienced Meetings and Groups Account Manager to join our team. If you have a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.

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