Customer Service Contract Owner

il y a 2 semaines


Lyon, Auvergne-Rhône-Alpes, France Volvo Temps plein

Flexis is a pioneering company in the green logistics sector, dedicated to creating more sustainable societies and revolutionizing urban goods transportation.

We are seeking a driven and results-oriented Customer Service & Solutions Contract Owner to join our dynamic team. In this role, you will play a pivotal part in establishing and managing the customer service experience for our innovative logistics solutions.

Your Mission

As the Customer Service & Solutions Contract Owner, you will be responsible for the entire contract lifecycle, ensuring seamless customer interactions and fostering long-term relationships. You will collaborate closely with various teams to develop and implement comprehensive service contracts that meet the unique needs of our clients.

Key Responsibilities
  • Design and implement service contracts tailored to specific customer requirements.
  • Establish standardized contract procedures while maintaining flexibility to accommodate diverse market demands.
  • Provide ongoing support and coordination throughout the contract execution process.
  • Streamline contract administration, ensuring efficient management from activation to completion.
  • Align business processes with administrative systems for optimal contract performance.
  • Collaborate with sales and marketing teams to develop pre-sales contract strategies.
  • Develop operational plans and implement new products, processes, or standards that enhance contract execution efficiency.
  • Monitor financial performance of the contract portfolio, analyzing key performance indicators (KPIs) and generating insightful reports.
  • Ensure profitability by managing technical pricing and challenging contract components to optimize lifetime costs.
  • Work closely with sales, marketing, and service & solutions teams to structure proposals and contracts.
Required Skills and Experience
  • Minimum of 10 years of experience in a similar role within the B2B sector.
  • Proven expertise in project management and process design.
  • Demonstrated success in aftersales service delivery and contract negotiation.
  • Strong analytical skills with a focus on business results.
  • Fluency in English and French.
  • Excellent communication and interpersonal skills, enabling effective collaboration with diverse teams.


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