Contract Lifecycle Manager

il y a 4 jours


Lyon, Auvergne-Rhône-Alpes, France Volvo Temps plein

Job Summary

We are seeking a highly experienced Customer Service Contract Owner to join our team at Volvo. As a key member of our organization, you will be responsible for managing the entire contract lifecycle for our customers, ensuring seamless service delivery and driving business growth.

Key Responsibilities

  • Develop and implement service contracts and offers that meet customer needs and drive business results.
  • Establish and maintain service contract standards that are flexible and adaptable to customer and market requirements.
  • Support and coordinate contract content and execution, ensuring timely and accurate delivery.
  • Administrate service contracts efficiently, from activation to end of life, and align business and administration processes.
  • Support pre-sales contract strategies and establish operational plans for the job area.
  • Develop and implement new products, processes, standards, or operational plans that impact contract execution and drive business results.
  • Manage and report on financial performance of the portfolio, including KPIs and analyses.
  • Be the owner of contract technical price and challenge on contract components/content lifetime costs to secure profitability.
  • Work closely with Sales & Marketing and Service & Solutions teams to structure proposals and contracts.

Requirements

  • At least 10 years of experience in equivalent position, with proven experience in project management and processes design.
  • Successful aftersales experience and BtoB work experience, with contract design experience.
  • Fluent English and French language skills, with ability to communicate with leadership.
  • Structured and well-organized, with experience working in or with international environments and cultures.
  • Ability to work collectively in a team, transversally and cross-functionally, with goal and business result orientation.
  • Analytical skills and ability to work in a fast-paced environment.


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