Contract Lifecycle Manager
il y a 4 jours
Job Summary
We are seeking a highly experienced Customer Service Contract Owner to join our team at Volvo. As a key member of our organization, you will be responsible for managing the entire contract lifecycle for our customers, ensuring seamless service delivery and driving business growth.
Key Responsibilities
- Develop and implement service contracts and offers that meet customer needs and drive business results.
- Establish and maintain service contract standards that are flexible and adaptable to customer and market requirements.
- Support and coordinate contract content and execution, ensuring timely and accurate delivery.
- Administrate service contracts efficiently, from activation to end of life, and align business and administration processes.
- Support pre-sales contract strategies and establish operational plans for the job area.
- Develop and implement new products, processes, standards, or operational plans that impact contract execution and drive business results.
- Manage and report on financial performance of the portfolio, including KPIs and analyses.
- Be the owner of contract technical price and challenge on contract components/content lifetime costs to secure profitability.
- Work closely with Sales & Marketing and Service & Solutions teams to structure proposals and contracts.
Requirements
- At least 10 years of experience in equivalent position, with proven experience in project management and processes design.
- Successful aftersales experience and BtoB work experience, with contract design experience.
- Fluent English and French language skills, with ability to communicate with leadership.
- Structured and well-organized, with experience working in or with international environments and cultures.
- Ability to work collectively in a team, transversally and cross-functionally, with goal and business result orientation.
- Analytical skills and ability to work in a fast-paced environment.
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