Emplois actuels liés à Flexis - Customer Solutions Contract Manager H/F - Lyon, Auvergne-Rhône-Alpes - AB Volvo
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Flexis - Customer Solutions Contract Manager H/F
Il y a 2 mois
Position Type: Professional
Flexis is an innovative entity in the sustainable logistics industry, dedicated to fostering more eco-friendly communities and transforming urban goods transportation.
If you are eager to thrive in a dynamic setting and play a pivotal role in shaping the aftersales service, this position may be for you.
Core Responsibilities
The Customer Solutions Contract Manager will oversee the complete lifecycle of contracts for clients. This role entails designing and organizing various product/service contract offerings tailored for customers. This may encompass comprehensive product solutions that integrate services, sales strategies, and internal training in collaboration with the Flexis Sales & Marketing and Service & Solutions teams.
Key Duties Include:
- Develop and implement service contracts and offerings.
- Establish adaptable service contract standards to meet specific customer and market requirements.
- Facilitate and coordinate contract content and execution.
- Manage service contracts efficiently from initiation to conclusion.
- Align business and administrative processes within their ecosystem.
- Formulate strategies and operational plans for the role.
- Innovate and execute new products, processes, standards, or operational plans that influence contract execution outcomes.
- Monitor and report on the financial performance of the contract portfolio (KPI and analyses).
- Take ownership of the technical pricing of contracts and challenge the components/costs to ensure profitability.
- Collaborate closely with Sales & Marketing and Service & Solutions teams to structure proposals and contracts.
Essential Qualifications:
- Minimum of 10 years of relevant experience in a similar role.
- Demonstrated expertise in project management and process design.
- Proven track record in aftersales and B2B environments.
- Proficient in both English and French.
- Capable of engaging with leadership effectively.
- Highly organized and structured.
- Experience working in or with diverse international environments.
- Ability to collaborate effectively within teams across functions.
- Results-driven with a focus on business outcomes.
- Strong analytical capabilities.
Are you a motivated and results-focused professional with a commitment to customer satisfaction and service excellence? Do you relish the entrepreneurial challenge of establishing a new customer experience from the ground up?
Our ambition is to become the leading provider of electrified urban logistics services through connected solutions and vehicles for our B2B partners and clients.
To realize this vision, Flexis has secured initial backing and support from three prominent players in the commercial vehicle sector.
We are a diverse team striving to build a future company that will expand to over 100 collaborators in the near term. Our goal is to attract significant investments and achieve rapid growth, targeting sales exceeding 2 billion. We are thinking ambitiously and moving swiftly, operating at the intersection of electric vehicles and the digital landscape.
Being part of this initiative presents a unique opportunity to contribute to a Joint Venture establishment and leverage your passion, expertise, and entrepreneurial spirit to advance a more sustainable future.
Job Category: Sales & Services
Organization: Group Strategic Initiatives
At Volvo Group, our products and services play a crucial role in ensuring food security, safe transportation for children, and the construction of vital infrastructure. We are committed to leading the transition towards sustainable and safe transport, mobility, and infrastructure solutions for a net-zero society.
Joining Volvo Group means working with some of the world's most renowned brands and being part of a global leader in the industrial sector, focusing on automated driving, electromobility, and connectivity.
Our team is passionate about their work, striving for excellence, and thriving in a culture of collaboration and continuous learning. Everyday life at Volvo is characterized by support, care, and mutual respect.
If you are looking to grow and make a meaningful impact, consider joining us on our journey to build a better and more resilient society for future generations.
