Customer Success Manager

il y a 2 semaines


Paris, Île-de-France Goodays Temps plein
Customer Success Manager

Goodays is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption and growth, ensuring customer satisfaction, and identifying opportunities for upselling and cross-selling.

Key Responsibilities:
  1. Develop and execute customer success plans to drive customer adoption and growth.
  2. Build and maintain strong relationships with customers to understand their business needs and goals.
  3. Provide training and support to customers to ensure they are getting the most out of our platform.
  4. Identify opportunities for upselling and cross-selling and develop strategies to capture new revenue streams.
  5. Collaborate with cross-functional teams to ensure seamless customer onboarding and support.
  6. Monitor customer health and identify areas for improvement.
  7. Develop and maintain customer success metrics and reports to track key performance indicators.
Requirements:
  1. Proven experience in customer success or account management.
  2. Strong understanding of customer needs and goals.
  3. Excellent communication and interpersonal skills.
  4. Ability to work in a fast-paced environment and prioritize multiple tasks.
  5. Fluent written and verbal English and French language skills.
What We Offer:
  1. A dynamic and supportive team environment.
  2. Opportunities for professional growth and development.
  3. A competitive salary and benefits package.
  4. The chance to work with a leading customer experience management platform.

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