Training Operations Coordinator

il y a 3 jours


Vitrolles, Provence-Alpes-Côte d'Azur, France NIIT Limited Temps plein

About NIIT Limited

NIIT Limited is a leading provider of managed training services, dedicated to delivering high-quality learning experiences that meet the evolving needs of our customers. With a global presence and a team of experts, we strive to create a culture of continuous learning and growth.

Job Summary

We are seeking a highly skilled and experienced Training Operations Coordinator to join our Global Operations team in France. As a key member of our team, you will be responsible for coordinating training sessions, managing training agreements, and ensuring the smooth execution of training programs.

Key Responsibilities

  • Analyze training needs provided by clients and determine the number of sessions required to train the overall number of trainees.
  • Coordinate with internal trainers and external vendors to plan and execute training sessions.
  • Manage requests for session creation, modification, completion, and cancellation as needed.
  • Validate training agreements and ensure they are signed by both clients and external vendors.
  • Organize training sessions according to trainees' expectations and availability, and ensure their proper execution.
  • Communicate with employees about training session dates and times.
  • Collaborate with the Indian team to ensure seamless execution of training programs.
  • Support the completion of training activities by following up on attendance and invoicing as required.
  • Adhere to workflow and processes using the CRM tool.
  • Coordinate with training organizations and master vendors to ensure smooth training delivery.

Requirements

  • 2-4 years of experience in learning delivery management and/or operations.
  • Exposure to an international work environment.
  • High-level understanding of the training landscape in France.
  • Customer service-oriented posture is a must.
  • Team player with excellent communication skills.
  • Attention to detail, structured, and organized, with the ability to prioritize activities.
  • Knowledge of Salesforce or other CRM systems.
  • Fluent in French and English.
  • Proficient in MS Office, Excel, and SharePoint.
  • Job permit to work in France is a mandatory requirement.

What We Offer

  • Competitive salary.
  • Additional day off on weekends when a public holiday falls.
  • Flexible floating holiday.
  • Monetary allowance for your anniversary and health and wellness.


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