CRM Campaigns Specialist
il y a 2 jours
About the Role
We are seeking a highly motivated CRM Campaigns Specialist to join our team at Deezer. In this role, you will have the opportunity to develop tailored CRM campaigns to support engagement and loyalty initiatives, making a tangible impact on our business's goals.
You will drive end-to-end processes to deliver innovative, personalized communications across all channels, with a high focus on testing & optimization.
Key Responsibilities
- Ideate and execute CRM campaigns to boost engagement and loyalty, leveraging the Deezer product and its music content.
- Work closely with different teams across the organization, to ensure the successful execution of CRM campaigns and alignment with company objectives.
- Be data-driven: Implement test and learn strategies to continuously improve campaigns' performance.
- Monitor, analyze and report on CRM performance metrics, and communicate learnings to the organization.
- Find new and innovative ways to engage with users, effectively using our channel mix.
Requirements
- Genuine enthusiasm for customers, a data-driven approach, and a creative mindset, with experience in project management.
- A real team player spirit, someone who enjoys working within an international team.
- Knowledge of CRM platforms (ideally Braze). Experience with Customer Data Platforms is a plus.
- Working proficiency in English.
- Passion for music and understanding of the streaming industry is a plus.
About Us
At Deezer, we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding :
- Regular Diversity & Inclusion internal and external talks
- Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability and LGBTQ+
- Multiple e-learnings and mandatory training sessions for all managers
- English and French courses for all, so that everyone can connect and feel included
What We Offer
- A Deezer premium family account for free
- Access to gym classes
- Deezer parties several times a year and drinks every thursday
- Allowance for sports, travelling and culture
- Meal vouchers
- Great offices always located in dynamic and attractive districts, whether in Paris, London, Berlin or Sao Paulo
- Hybrid remote work policy
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