CRM Campaigns Specialist
Il y a 2 mois
About the Role
We are seeking a highly motivated individual to join our team as a CRM Campaigns Specialist. In this role, you will have the opportunity to develop tailored CRM campaigns to support engagement and loyalty initiatives, making a tangible impact on our business's goals.
You will drive end-to-end processes to deliver innovative, personalized communications across all channels, with a high focus on testing & optimization.
Key Responsibilities
- Ideate and execute CRM campaigns to boost engagement and loyalty, leveraging the Deezer product and its music content.
- Work closely with different teams across the organization, to ensure the successful execution of CRM campaigns and alignment with company objectives.
- Be data-driven: Implement test and learn strategies to continuously improve campaigns' performance.
- Monitor, analyze and report on CRM performance metrics, and communicate learnings to the organization.
- Find new and innovative ways to engage with users, effectively using our channel mix.
Requirements
- Genuine enthusiasm for customers, a data-driven approach, and a creative mindset, with experience in project management.
- A real team player spirit, someone who enjoys working within an international team.
- Knowledge of CRM platforms (ideally Braze). Experience with Customer Data Platforms is a plus.
- Working proficiency in English.
- Passion for music and understanding of the streaming industry is a plus.
About Us
At Deezer, we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. We continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding.
We offer a range of benefits, including health insurance, transportation, a Deezer premium family account, access to gym classes, and more.
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