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IT Service Delivery Manager
Il y a 2 mois
The Regional IT Service Delivery Manager is responsible for ensuring the delivery of high-quality IT services to Tronox employees within their geographical region. This role requires strong leadership and communication skills to manage stakeholder relationships and ensure that IT services are delivered in a timely and efficient manner.
Key Responsibilities:- Develop and maintain strong relationships with internal and external stakeholders to ensure their IT service needs are met.
- Represent IT on Regional and Site round tables to promote the IT strategy and provide feedback to the Global IT Organization.
- Identify trends in IT support issues and work to reduce repeat incidents.
- Ensure that IT service level agreements (SLAs) are established, monitored, and achieved or exceeded.
- Manage and motivate a team of technical professionals, providing coaching, training, and performance feedback as needed.
- Deliver IT services in line with policies, procedures, and standards to ensure service quality, consistency, and efficiency.
- Coordinate and communicate with other IT teams, vendors, and third-party providers to ensure that service delivery is optimized.
- Monitor and report on IT service performance metrics, identifying opportunities for improvement and taking corrective action as needed.
- Plan and manage IT service delivery projects, ensuring that project objectives are achieved within scope, budget, and timeline constraints.
- Manage IT service delivery budgets, ensuring that expenses are within budget and that cost-saving opportunities are identified and implemented.
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- ~5+ years of experience in IT service delivery management or a related role.
- ~ Strong knowledge of IT service management frameworks such as ITIL, COBIT, or ISO 20000.
- ~ Excellent communication, interpersonal, and customer service skills.
- ~ Experience with project management methodologies and tools.
- ~ Knowledge of IT infrastructure, systems, and applications.
- ~ Understanding of SAP.
- ~ Conversational Dutch or French would be beneficial.
