Service Delivery Manager
il y a 1 semaine
Axiom Technologies is a global IT services partner that supports medium to large-scale enterprises. Our mission is to deliver exceptional service and support to our clients.
We are seeking a skilled professional to join our team as a Service Delivery Manager. This role will be responsible for coordinating and managing the delivery of our services to ensure timely and accurate execution.
Key Responsibilities:
- Build and maintain strong relationships with customers to ensure their needs are met.
- Develop and implement service delivery plans to meet business objectives.
- Lead and manage a team of service delivery professionals to ensure efficient task execution.
- Manage finances and budgets related to service delivery.
- Identify opportunities to improve service delivery and implement changes as needed.
- Assess customer feedback and use it to improve services.
- Remain organized and meet deadlines consistently.
Requirements:
- Bachelor's degree in a business-related field.
- Experience in customer service, leadership, and logistics.
- Good computer skills and proficiency in business support software.
- Strong customer service, project management, and quality control skills.
- Resource planning skills and understanding of Statements of Work (SOW) and Master Service Agreements (MSA).
- Excellent leadership skills with a focus on customer service.
- Strong teamwork skills and attention to detail.
What We Offer:
Axiom Technologies offers a dynamic and challenging work environment with opportunities for growth and development. We are committed to delivering exceptional service and support to our clients and employees.
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