French Technical Support Specialist

il y a 6 jours


Paris, Île-de-France Hive Logistics Temps plein
Technical Support Specialist - French Language

We are seeking a highly skilled Technical Support Specialist to join our team in Berlin. As a Technical Support Specialist, you will be responsible for providing world-class support to our customers, ensuring they have a smooth and positive experience with the Hive App.

Key Responsibilities:
  • Manage and maintain technical tools, the Hive App, and data systems, including specification and management systems.
  • Analyze complaints data to drive quality improvement and follow up on serious customer issues.
  • Support team lead with quality assurance and feedback to stakeholders and team.
Requirements:
  • C1 in English as well as C1 efficiency in French.
  • Excellent verbal and written communication skills, conveying complex technical information to non-technical stakeholders.
What We Offer:
  • Attractive compensation, including virtual employee stock options for all full-time team members.
  • Choice of hardware according to your preference.
  • 30 vacation days annually, with the opportunity for a sabbatical after three years with us.
  • Dedicated monthly wellness and productivity budget.
  • Free drinks and snacks in our offices in Berlin, Paris, Milan, London & Madrid.
  • Regular team events such as off-sites.


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