Product Expertise Coordinator

il y a 4 jours


Paris, Île-de-France Doctolib Temps plein
About the Role

We are seeking a highly skilled Product Knowledge Lead to join our team at Doctolib. As the bridge between product managers and key stakeholders, you will play a pivotal role in optimizing processes, ensuring timely and effective coordination, and facilitating seamless communication.

Key Responsibilities
  • Develop and implement product knowledge processes and best practices to ensure high-quality standards.
  • Own product knowledge KPIs, monitor related KPIs, and prepare monthly reports.
  • Lead and facilitate the product champions community.
  • Be in charge of internal marketing of product trainings and monitor their completion.
  • Develop and implement new rituals, milestones, or processes to improve our quality of work, ensuring alignment with company objectives and industry best practices.
  • Create a structured library gathering all product knowledge resources and make them accessible by all Doctolibers.
  • Foster a culture of continuous improvement by analyzing outcomes and incorporating learnings.
  • Manage the product knowledge and training working student.
Requirements
  • At least 5 years of working experience, with a first experience in knowledge management or knowledge enablement or product management.
  • A can-do attitude, collaborative, extra-mile, and positive mindset.
  • Strong analytical and problem-solving skills, coupled with a structured and methodical approach.
  • Strong advisory skills, with the ability to federate stakeholders around your vision, coupled with excellent interpersonal and communication skills.
  • Proficiency in Excel or Gsheet. SQL is a plus. Fluency in English. French or German is a plus.


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