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Software Support Specialist
Il y a 2 mois
Applied Materials, a leading global company in the semiconductor industry, is seeking a highly skilled Software (Technical) Support Engineer to join our team in Crolles, France.
Key Responsibilities:- Software System Troubleshooting: Analyze reported problems, validate solutions, and provide rapid resolution on systemic issues.
- Understand, research, and resolve internal and external application and systems issues of moderate difficulty.
- Software Installation & Imaging: Install and configure software and images on ELS/NPI/FIF tools, document and perform first-of-kind installs on HVM tools, and develop and train on software procedures.
- Software Test & Validation: Collect and incorporate customer-specific test scenarios, construct simulators for testing and troubleshooting, and execute test plans to validate software releases.
- Create, test, and verify installation/upgrade instructions for Applied Materials' product releases.
- Participate in product design, testing, and documentation reviews as appropriate.
- Provide off-hours customer support via pager and cellular telephone as scheduled.
- Attend AMAT classes in designated product lines and external classes for third-party software.
- Customer Engagement & Training: Foster customer trust in AMAT software, consult on factory automation scenarios, and resolve questions on tool operations and settings.
- Provide ongoing training to customers and customer engineers for technical products and systems issues.
- Assist in analysis of customer OS performance, integration, and database management issues.
- Bachelor's or Master's Degree in Computer Engineering, Electronic Engineering, or Automation Engineering.
- 2-4 years of experience in software support, testing, and validation.
- Fluent in French and English.
- Ability to travel up to 25% of the time, mainly in Europe and the US.
