Technical Support Specialist

il y a 3 jours


Grenoble, Auvergne-Rhône-Alpes, France Applied Materials Temps plein

At Applied Materials, we are seeking a skilled Technical Support Specialist to join our team in Crolles, France. As a key member of our PDC tools support team, you will play a crucial role in ensuring the smooth operation of our software systems.

Key Responsibilities:

• Troubleshoot software system issues, including Microsoft, networking, and applications, to deliver rapid resolution on systemic problems.

• Independently learn and investigate customer high-value problems, systematic bugs, or software failures.

• Install, configure, and document software and images on ELS, NPI, and FIF tools.

• Develop and train on software procedures, including software installation and imaging.

• Create, test, and verify installation/upgrade instructions for Applied Materials' product releases.

• Participate in product design, testing, and documentation reviews as appropriate.

• Provide off-hours customer support via pager and cellular telephone as scheduled.

• Attend AMAT classes in designated product lines and external classes for third-party software.

Requirements:

• Bachelor or Master Degree in Computer Engineering, Electronic Engineering, or Automation Engineering.

• 2-4 years of experience in software technical support.

• Fluency in French and English.

• Ability to travel up to 25% of the time, mainly in Europe, with headquarters in the US.

What We Offer:

• Competitive salary and benefits package.

• Opportunity to work with a leading company in the semiconductor industry.

• Collaborative and dynamic work environment.

• Professional development and growth opportunities.



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