Technical Support Engineer
il y a 2 semaines
Job Description:
We are looking for a Technical Support Engineer to join our team at Gemmaone. As a key member of our support team, you will be responsible for providing technical support to our customers.
Key Responsibilities:
- Take full end-to-end responsibility for providing technical support to the customer;
- Find permanent or sustainable solutions, or workarounds to incidents;
- Document solutions and confirm whether they will eventually lead to restoring service operations;
- Participate in standby/on-call duty.
Requirements:
- Spring Boot: micro-services framework;
- Distributed Systems;
- gRPC;
- Working knowledge of ITIL framework;
- Fluent written and spoken English;
- Ability to absorb new information quickly;
- Ability to work under pressure;
- Demonstrated supportive attitude towards the customer with strong SLA focus;
- Very good organizational skills;
- Ability to coordinate multiple tasks as well as maintain the work schedule for other co-workers;
- Structured way of working;
- Well-bred social behavior.
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