Store Operations Manager

il y a 4 semaines


Tours, Centre-Val de Loire, France Amorino Temps plein

Position Overview

The Store Operations Manager at Amorino is responsible for overseeing the daily functions of the shop and leading the team of employees.

This role involves planning and organizing the daily activities of staff, conducting interviews, hiring, coordinating tasks, and managing employee performance. Additionally, the manager ensures that the store is well-stocked, clean, and operating efficiently.

Key Responsibilities:

  • Deliver comprehensive training to all staff on Amorino's operational standards and procedures, ensuring continuous education on new and existing products, promotions, and policies;
  • Supervise and coordinate daily tasks among team members to maintain smooth operations;
  • Monitor and enhance team members' performance in delivering the right product quantities while ensuring quality customer service, store cleanliness, and maintenance;
  • Regularly review invoices, manage costs, and handle personnel-related administrative tasks. Act as the point of contact with suppliers in the absence of the store owner and assist in budget planning;
  • Focus on achieving key performance indicators (KPIs) set by management to optimize sales, profitability, and overall store management;
  • Conduct or delegate weekly inventory checks for frozen and dry goods;
  • Place orders for dry and frozen goods based on store requirements, seasonal trends, and owner guidelines;
  • Oversee daily cash management operations;
  • Ensure all templates related to product traceability, cleaning, machinery maintenance, and overall store cleanliness are completed and updated as necessary;
  • Manage the placement of promotional materials and signage in accordance with Amorino's branding guidelines;
  • Control and monitor gelato and stock turnover by regularly assessing employee servings with a scale.

Candidate Profile

Personal Attributes:

  • Strong Customer Service Skills
  • Positive General Attitude
  • Effective Leadership and Communication Skills

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