Service Delivery Coordinator

il y a 2 jours


NeuillysurMarne, Île-de-France Distribution Services Industriels Temps plein

Description du poste

Vous rejoindrez l'équipe de Distribution Services Industriels en tant que Service Delivery Coordinator. Vous serez en charge de la gestion des mouvements de parc, incluant l'ajout, le déménagement, la modification et le retrait.

Activités

  • Analysez les demandes des utilisateurs et assurez la conformité à la politique d'impression.
  • Traitez les demandes conformes ou nécessitant une dérogation.
  • Mettez à jour les systèmes d'information, notamment Service Manager et ESAP.
  • Communiquez avec les demandeurs dans le ticket de demande de service.
  • Gérez les escalades des métiers sur les demandes en cours.
  • Pilotiez et respectiez les engagements de niveau de service.

Risques et contraintes

  • Gérez le stress.

Savoir être

Sens du service, gestion des priorités, esprit d'équipe, réactivité.


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