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Client Relationship Executive

Il y a 3 mois

Paris, Île-de-France Total Energies Temps plein
Position Overview

We are seeking a qualified individual with a Bac+3/5 degree and a minimum of 5 years of experience in a technical setting, demonstrating a strong commitment to customer service.

Familiarity with the energy sector and prior experience in customer relationship management will be advantageous. The ideal candidate should exhibit autonomy, diligence, dynamism, and possess excellent interpersonal skills, along with initiative, active listening, and analytical capabilities.

Key Responsibilities

As a Client Service Manager, your primary responsibilities will include:

  • Managing a portfolio of private clients
  • Collaborating with pricing teams
  • Handling contract modifications
  • Monitoring performance metrics
  • Overseeing delivery capacity
  • Conducting pricing calculations
  • Preparing reports
  • Addressing client inquiries and escalations
  • Resolving technical and accounting challenges
  • Proposing process enhancements to boost internal efficiency and client satisfaction

This role reports to the Operational Manager within the BTOB Customer Relations Department. It presents an opportunity to engage in a vibrant team environment and play a significant role in the company's success.