Customer Service Representative

il y a 4 semaines


Paris Louvre, Île-de-France VCloud Temps plein
Job Title: Customer Experience Specialist

At VCloud, we are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to healthcare providers and consumers via phone and other channels.

Key Responsibilities:
  • Provide world-class customer service by managing all customer inquiries to successful resolution.
  • Provide product and program information within the guidelines of the call script, standard FAQ responses, and training updates.
  • Effectively and consistently communicate messages as required.
  • Evaluate and escalate calls to external departments as appropriate.
  • Comply with all client regulations, including adverse event and product quality processes, as well as HIPAA Regulations.
  • Manage all assigned project work in a timely manner.
  • Complete and maintain all required training and acknowledgment logs within the appropriate time frame.
  • Obtain pertinent customer information and record customer interactions in appropriate CRM systems or escalation forms.
Requirements:
  • Native of France and able to commute daily to the Paris 14eme area in France office.
  • Fluent in French.
  • Very Good English.
  • Minimum of 2 years of previous experience in customer service in a call center environment.
  • Demonstrated competency using information technology, PCs, and databases.
  • Excellent French language, verbal telephone communication, and written skills.
  • Ability to multitask with good organizational, time management, problem-solving, and decision-making skills.
  • Ability to communicate with customers utilizing exceptional customer service skills, business skills, and soft skills.
  • Ability to meet/exceed assigned metrics/goals.
  • Strong Excel skills.
  • Education: 4-year College Degree required.


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