Customer Service Representative
il y a 4 semaines
At VCloud, we are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to healthcare providers and consumers via phone and other channels.
Key Responsibilities:- Provide world-class customer service by managing all customer inquiries to successful resolution.
- Provide product and program information within the guidelines of the call script, standard FAQ responses, and training updates.
- Effectively and consistently communicate messages as required.
- Evaluate and escalate calls to external departments as appropriate.
- Comply with all client regulations, including adverse event and product quality processes, as well as HIPAA Regulations.
- Manage all assigned project work in a timely manner.
- Complete and maintain all required training and acknowledgment logs within the appropriate time frame.
- Obtain pertinent customer information and record customer interactions in appropriate CRM systems or escalation forms.
- Native of France and able to commute daily to the Paris 14eme area in France office.
- Fluent in French.
- Very Good English.
- Minimum of 2 years of previous experience in customer service in a call center environment.
- Demonstrated competency using information technology, PCs, and databases.
- Excellent French language, verbal telephone communication, and written skills.
- Ability to multitask with good organizational, time management, problem-solving, and decision-making skills.
- Ability to communicate with customers utilizing exceptional customer service skills, business skills, and soft skills.
- Ability to meet/exceed assigned metrics/goals.
- Strong Excel skills.
- Education: 4-year College Degree required.
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