Customer Service Representative

il y a 4 semaines


Paris Louvre, Île-de-France Click&Care Temps plein
Expérience client exceptionnelle

En tant que Customer Support Specialist, tu seras un acteur clé de l'expérience client au travers de la résolution de leurs problèmes quotidiens.

Compétences clés
  • Coordonner la résolution des problèmes en interaction avec les équipes CSM, Staffing, technique et facturation
  • Être force de proposition sur l'amélioration de nos modes de fonctionnement
  • Aisance au téléphone et capacité à transmettre des informations de manière claire et efficace
  • Écoute active : Savoir écouter attentivement les clients pour comprendre leurs besoins et problèmes tout en gardant le contrôle sur l'interaction
  • Organisation et gestion du stress : Capacité à gérer un flux important de mails et d'appels, en priorisant les tâches selon leur urgence et importance

Idéalement, tu as déjà une expérience en gestion de la relation client à distance.



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