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Logistics Operations Coordinator
Il y a 2 mois
About GuestReady
GuestReady is a leading short-term rental management and hospitality company, providing exceptional services to property owners and delivering unforgettable experiences to guests. With a strong presence in the United Kingdom, France, Portugal, Spain, and the United Arab Emirates, we are expanding rapidly. Since our launch in 2016, we have achieved impressive milestones, including over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value, and managing a portfolio worth over $1 billion. Our mission is to revolutionize the short-term rental industry through innovative technology and a commitment to hospitality.
Our Purpose
We empower landlords to transform their investments into profitable sources of income by streamlining the rental process from start to finish. Our team of experts handles every aspect of the rental experience, freeing landlords from the hassle and stress of property management. We provide a comprehensive range of services, including listing creation across multiple platforms, guest communication, housekeeping, key exchange, and price optimization.
Job Summary
We are seeking a highly skilled Logistics Operations Coordinator to join our team in Paris. As a key member of our operations team, you will be responsible for coordinating and managing the company's day-to-day operations. This includes supervising teams on the ground, planning tasks, managing reservations, coordinating check-ins and check-outs, and resolving operational issues.
Key Responsibilities
- Operational Management: You will be responsible for coordinating and managing the company's day-to-day operations, ensuring seamless execution of tasks and activities.
- Process Improvement: You will work closely with internal teams to identify opportunities to improve processes and operational efficiency, implementing new procedures, tools, and strategies to optimize operations and ensure customer satisfaction.
- Quality Management: You will be responsible for implementing and monitoring quality standards to ensure a high-quality service for customers, overseeing the cleaning of accommodation, inspecting compliance with cleanliness standards, and resolving quality issues reported by customers.
- Team Management: Working with the Director of Operations for France, you will seek to restructure the operational teams to optimize all processes and find the best structure for our business.
- Customer Relations: You will work closely with the customer service team to manage customer queries and issues, ensuring that they receive prompt and quality support.
- Reporting and Analysis: You will prepare regular reports on operational performance, key performance indicators, and market trends, using this data to analyze results, identify potential problems, and propose improvement solutions.
Preferred Qualifications
- You have a 2/3-year degree and previous experience in Logistics, Supply Chain, and Operations.
- An appetite for dynamic environments with a strong operational dimension.
- Organised and able to manage your time effectively.
- An entrepreneurial spirit and ability to learn quickly.
- Clear and precise communication, even on complex technical subjects.
- Dynamic with an outgoing personality and a proactive attitude.
- Fluency in French is essential and a good level of English is necessary.
Diversity and Inclusion
GuestReady is proud to be an equal opportunity employer, committed to providing an environment of mutual respect and inclusion to our teams worldwide. We value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.
