Customer Service Representative

il y a 4 jours


Paris, Île-de-France Boulanger Temps plein

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Boulanger. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our clients.

Key Responsibilities

  • Identify and resolve customer issues related to product defects or usage, providing solutions and support to ensure customer satisfaction.
  • Manage customer files and ensure timely resolution of issues, including product restitution and explanation of interventions.
  • Process customer financing applications, offering flexible, transparent, and tailored solutions to meet customer needs.
  • Provide exceptional customer service, including greeting and assisting customers, handling sales and returns, and maintaining a positive and welcoming store environment.

Requirements

  • Bachelor's degree or equivalent experience in a related field.
  • Previous experience in customer-facing roles, with a strong focus on customer service and relationship-building.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Strong problem-solving skills, with the ability to analyze customer issues and provide effective solutions.

What We Offer

At Boulanger, we value diversity, equality, and inclusion. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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