Customer Service Representative
il y a 4 jours
Job Summary
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Boulanger. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our clients.
Key Responsibilities
- Identify and resolve customer issues related to product defects or usage, providing solutions and support to ensure customer satisfaction.
- Manage customer files and ensure timely resolution of issues, including product restitution and explanation of interventions.
- Process customer financing applications, offering flexible, transparent, and tailored solutions to meet customer needs.
- Provide exceptional customer service, including greeting and assisting customers, handling sales and returns, and maintaining a positive and welcoming store environment.
Requirements
- Bachelor's degree or equivalent experience in a related field.
- Previous experience in customer-facing roles, with a strong focus on customer service and relationship-building.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
- Strong problem-solving skills, with the ability to analyze customer issues and provide effective solutions.
What We Offer
At Boulanger, we value diversity, equality, and inclusion. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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