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Customer Experience Representative
Il y a 2 mois
**About CooperCompanies**
CooperCompanies is a leading provider of innovative solutions for the healthcare industry. Our company is dedicated to delivering high-quality products and services that enhance the lives of women, babies, and families.
**Job Summary**
We are seeking a highly skilled Customer Experience Representative to join our team in Paris, France. As a Customer Experience Representative, you will be responsible for managing and handling sales orders, complaints, and customer inquiries in a timely and efficient manner.
**Key Responsibilities**
- Manage and handle sales orders according to current processes, ensuring adequate follow-up throughout the supply chain.
- Prepare tenders for the public sector and secure follow-through on orders.
- Manage and handle complaints and return orders, following current processes and ensuring closure on open customer topics.
- Handle and manage various customer requests and inquiries from local customers.
- Track sales orders, samples, freight, and discounts, providing bi-weekly updates to the team and monthly reports.
- Support finance with overdue invoices, credit/rebill actions, and account rebalancing.
- Perform minor administrative tasks to support the local sales office, such as vendor creation.
- Act as a backup for all Customer Service Representatives in peak situations and unknown scenarios.
**Requirements**
- 5 years of experience in international customer service, including order management, complaints, and credits.
- Proven experience in ERP systems and CRM systems, preferably Microsoft Dynamics 365 and Navision.
- Well-versed in Microsoft Office.
- Relevant degree in Business Administration, Service, or Commerce.
- Experience working in large and complex international organizations.
- Fluent in French and English languages, both written and spoken.
- Strong ability in business and customer support.
- Collaborative, service-minded, structured, and quality-conscious.
- Ability to navigate and adapt to a busy and changing environment.
- Proactive, open, and honest in all aspects of work.
