Emplois actuels liés à Customer Success Manager - Paris, Île-de-France - Kameleoon

  • Customer Success Manager

    il y a 3 semaines

    Paris, Île-de-France Riot Temps plein

    Customer Success Manager at RiotWe are seeking a highly skilled Customer Success Manager to join our team at Riot. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing them with the support and resources they need to achieve their goals.Key Responsibilities:Develop and implement customer success...

  • Customer Success Manager

    il y a 2 semaines

    Paris, Île-de-France Cloudbees Temps plein

    Job SummaryCloudBees is seeking a highly experienced Customer Success Manager to lead our EMEA/APAC customer success team. The ideal candidate will have a proven track record of driving customer growth, retention, and expansion in the region.The Customer Success Manager will be responsible for developing and executing strategies to drive customer success,...

  • Customer Success Manager

    il y a 3 semaines

    Paris, Île-de-France Infopro Digital Automotive Temps plein

    Customer Success ManagerInfopro Digital Automotive is seeking a Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for implementing strategic partnerships with our key clients in the automotive sector.You will work closely with our internal teams to ensure the success of our clients and their projects. Your key...

  • Customer Success Manager

    il y a 2 semaines

    Paris, Île-de-France Cloudbees Temps plein

    Customer Success ManagerCloudbees is seeking a seasoned Customer Success Manager to lead our EMEA/APAC teams. As a key member of our Customer Success organization, you will be responsible for driving customer growth, retention, and expansion.Key ResponsibilitiesRecruit, retain, and supervise a team of Customer Success representatives to ensure timely...

  • Customer Success Manager

    il y a 3 semaines

    Paris, Île-de-France Licorne Society Temps plein

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Licorne Society. As a key member of our international customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesLead customer engagement and onboarding, ensuring seamless adoption of...

  • Customer Success Manager

    il y a 2 semaines

    Paris, Île-de-France Atlassian Temps plein

    Unlock Customer Success with AtlassianAtlassian is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer adoption and growth through proactive engagement and strategic planning.Key Responsibilities:Develop and execute customer success...

  • Customer Success Manager

    il y a 3 semaines

    Paris, Île-de-France Dailymotion Exchange Temps plein

    Customer Success ManagerWe are seeking a highly motivated and organized Customer Success Manager to join our Customer Success & Account Management team. As a Customer Success Manager, you will be responsible for ensuring our clients achieve their goals and objectives through effective account management and customer support.Key Responsibilities:Collaborate...

  • Customer Success Manager

    il y a 3 semaines

    Paris, Île-de-France OneStock Temps plein

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at OneStock. As a key member of our customer-facing team, you will be responsible for ensuring the satisfaction and success of our customers.Key Responsibilities:Develop and maintain strong relationships with our customers to understand their needs...

  • Customer Success Manager

    il y a 2 semaines

    Paris, Île-de-France Corcentric Temps plein

    About the RoleCorcentric is seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring the ongoing success of our customers and driving growth through strategic partnerships.Key ResponsibilitiesDevelop and execute customized success plans to...

  • Customer Success Manager

    il y a 3 semaines

    Paris, Île-de-France Riot Security Inc. Temps plein

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Riot Security Inc.As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our products by our customers.You will work closely with our sales team to identify new business opportunities and develop...

  • Customer Success Manager

    il y a 3 semaines

    Paris, Île-de-France Cleerit Temps plein

    Unlock Your Business Potential with CleeritCleerit is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will play a crucial role in helping our customers achieve their sustainability goals and drive business success.About the Role:Empower customers to leverage our ESG SaaS solution, Cleerit ESG, to...

  • Customer Success Manager

    il y a 1 mois

    Paris, Île-de-France Docebo Temps plein

    About This Opportunity:We're seeking a highly skilled Customer Success Manager to join our team at Docebo. As a key member of our customer success team, you will be responsible for empowering our customers to achieve their desired business outcomes through the effective use of our learning management system.Responsibilities:Be the primary contact and...

  • Customer Success Manager

    il y a 3 semaines

    Paris, Île-de-France KONUX Temps plein

    Customer Success Lead ManagerKONUX is seeking a highly skilled Customer Success Lead Manager to join our team. As a key member of our organization, you will be responsible for driving customer success and growth through strategic account management, project delivery, and operational excellence.Key Responsibilities:Develop and execute customer success...

  • Customer Success Manager

    il y a 4 semaines

    Paris, Île-de-France Corcentric Temps plein

    Customer Success ManagerCorcentric, a leading provider of cloud-based finance and procurement solutions, is seeking a Customer Success Manager to serve as the trusted advisor to our customers. The ideal candidate will ensure ongoing success with our platform-based solutions, maximize our customers' return on investment, and facilitate strong customer...

  • Customer Success Manager

    il y a 2 semaines

    Paris, Île-de-France Hootsuite Temps plein

    About the RoleWe're seeking a highly skilled Senior Customer Success Manager to join our team at Hootsuite. As a key member of our Customer Success team, you will be responsible for supporting high-value customers in their assigned vertical by providing the tools and resources necessary to achieve their business goals on social media.Key...

  • Customer Success Manager

    il y a 2 semaines

    Paris, Île-de-France OneStock Temps plein

    Job Title: Customer Success ManagerThe Customer Success Manager plays a vital role in ensuring the satisfaction and success of our customers. This position requires a strong understanding of customer needs and the ability to work closely with internal teams to coordinate responses to those needs.Main Objectives:Support customers and encourage OneStock...

  • Customer Success Manager

    il y a 3 semaines

    Paris, Île-de-France ISCOD Temps plein

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at ISCOD. As a Customer Success Manager, you will be responsible for managing customer relationships, identifying business opportunities, and developing strategies to drive sales growth.Key ResponsibilitiesManage customer relationships and identify...

  • Customer Success Manager

    il y a 2 semaines

    Paris, Île-de-France Powerdot Temps plein

    Job DescriptionAt Powerdot, we're accelerating sustainable mobility by investing in, installing, and operating EV chargers with a cutting-edge business model. We're seeking a highly motivated and experienced Customer Success Manager to join our team.The ideal candidate will have a strong background in customer success, account management, or a related field,...

  • Customer Success Manager

    il y a 3 semaines

    Paris, Île-de-France Aplo Temps plein

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Trustpair. As a key member of our Customer Success team, you will be responsible for ensuring the successful implementation of our platform with our French and international clients.Key ResponsibilitiesCoordinate the implementation of Trustpair with...

  • Customer Success Manager

    il y a 2 semaines

    Paris, Île-de-France Workfully Temps plein

    Unlock Customer PotentialAs a Customer Success Manager at Workfully, you will play a pivotal role in driving customer satisfaction and long-term growth. Your primary responsibility will be to onboard new customers, nurture relationships, and support them throughout their journey, both nationally and internationally.Key Responsibilities:Customer Onboarding:...

Customer Success Manager

Il y a 2 mois

Paris, Île-de-France Kameleoon Temps plein
Mission

Nous recherchons un Stratégiste en Succès Client polyvalent avec une forte appétence technique, à la fois passionné par les technologies Front Web (JS, CSS) le Product management et la relation client.

En binôme avec un Responsable de Succès Client confirmé et en étroite collaboration avec les experts Frond-End et les Technical Account Managers Kameleoon, vous participez à la mise en place de solutions de personnalisations innovantes pour nos clients stratégiques.

Vous aurez pour mission principale l'accompagnement d'un de nos clients stratégiques (environ 60 à 70% de la charge) :

  • Product management - lié à des fonctionnalités spécifiques pour ce client :
  • Pilotage de la roadmap du produit custom dédié au client, y compris gestion des releases, des projets de refactorisation et de maintenance
  • Briefing métier et technique à partir des demandes d'évolutions du client
  • Suivi de l'implémentation des évolutions avec l'équipe de développement dédiée (3 développeurs)
  • Recette des nouvelles fonctionnalités et projets livrés
Gestion de la relation client au niveau opérationnel :
  • Participation aux points de suivi quotidiens avec le client
  • Reporting et participation aux comités de pilotage mensuels
  • Détection et développement des opportunités d'upsell sur le compte
  • Garant de la satisfaction client (suivi, remontée d'alertes, plans d'actions en cas de dégradation de la satisfaction...)
Analyse et résolution des problématiques remontées par le client et escalade aux experts développement ou produit si besoin

En transverse, vous serez amenés à contribuer sur différents comptes (30 à 40% de la charge) :

  • Gestion de projets stratégiques en binôme avec les CSMs d'autres comptes
  • Aide à l'analyse et résolution de problématiques produit, data ou technique
  • Aide à l'amélioration continue de nos process et à la mise en place de bonnes pratiques Consulting
Compétences et expériences attendues

Nous recherchons un candidat avec les compétences et expériences suivantes :

  • Profil ingénieur ou équivalent
  • Une 1ère expérience réussie dans le digital
  • Connaissances techniques Front Web (JS/CSS)
  • Expérience en gestion de projet et/ou Product management
  • Fort esprit d'analyse pour résoudre les problèmes
  • Curieux
  • Rigoureux
Processus de recrutement
  • Un entretien téléphonique avec un Team Lead Customer Success
  • Un entretien en présentiel avec votre future équipe
  • Un entretien avec le Head of Customer Success et le Chief Customer Officer ou le Country Manager France
Les avantages de Kameleoon
  • Un environnement de travail stimulant et dynamique
  • Prendre part à une entreprise qui grandit rapidement à l'international
  • 25 + 7 jours de congés par an
  • Télétravail hybride
  • Variable annuel en fonction de la performance
  • Swile pour les tickets restaurant