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Customer Success Manager
il y a 1 mois
Corcentric is seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring the ongoing success of our customers and driving growth through strategic partnerships.
Key Responsibilities- Develop and execute customized success plans to meet customer needs and drive business growth
- Build and maintain strong relationships with key customers and stakeholders
- Collaborate with cross-functional teams to identify and address customer pain points and opportunities
- Provide expert guidance and support to customers on our products and services
- Identify and pursue new business opportunities through strategic partnerships and account growth
- Develop and deliver high-quality presentations and reports to customers and stakeholders
- Stay up-to-date on industry trends and competitor activity to inform strategic decisions
- Bachelor's degree in business or relevant field, or equivalent working experience
- Proven experience in a customer success or account management role
- Strong technical skills and ability to learn new systems and technologies
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
- Highly organized and efficient, with a proven ability to prioritize tasks and manage multiple projects simultaneously
- Ability to travel up to 15% of the time
Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. We deliver software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.
We achieve success by exemplifying our core values in the way we work, communicate, and collaborate:
- Do the Right Thing
- Embrace + Drive Change
- Be Empowered
- Be Relentlessly Focused on the Customer
