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Team Manager
Il y a 2 mois
Burberry is continuously seeking talented individuals for the role of Team Manager within our retail locations. In this position, you will be responsible for guiding your team to provide outstanding service while driving store performance to exceed targets across all departments and product lines. As a proactive leader on the sales floor, you will utilize your strong retail experience and relationship-building skills to foster a positive environment for both your team and clients. The Team Manager embodies the brand's values and ensures that the team upholds an exceptional service culture and client experience.
KEY RESPONSIBILITIES
- Collaborate with store leadership to boost sales performance, consistently meet objectives, and develop strategies to maintain high performance standards.
- Evaluate store performance and KPIs, providing insights on current business trends and competitor activities to facilitate growth.
- Lead a customer-focused team, establishing performance benchmarks and enhancing productivity.
Client Engagement:
- Serve as a role model for delivering an outstanding client experience, showcasing enthusiasm for products and effective selling techniques.
- Oversee CRM database management to:
- Implement company CRM initiatives.
- Gather valuable client data to inform actions and create opportunities.
- Execute thoughtful and relevant client outreach.
Team Development:
- Ensure all team members possess comprehensive product knowledge and are familiar with company policies, providing coaching and constructive feedback.
- Actively nurture and retain talented staff by recognizing achievements through ongoing development plans and performance evaluations.
- Formulate and execute action plans, developing growth strategies for all employees in alignment with store management.
Operational Standards:
- Coordinate front-of-house and back-of-house activities according to management guidelines to achieve desired qualitative and quantitative outcomes.
- Supervise the processing of incoming and outgoing merchandise requests, including shipments and alterations.
- Maintain awareness of store expenses and manage the operating budget, striving to minimize costs.
PERSONAL PROFILE
- Previous experience in a luxury retail environment, successfully driving sales and profitability while upholding exceptional customer service standards.
- Strong commercial acumen, with experience working towards sales-related KPIs.
- Deep understanding of client expectations and the nuances of luxury service.
- Proven leadership and people management capabilities.
- Excellent interpersonal and communication skills, with the ability to adapt to changing circumstances.
- Genuine passion for fashion and styling, complemented by extensive product knowledge.
- Highly organized, capable of prioritizing tasks and solving problems efficiently.
- Proficient in POS systems and comfortable utilizing digital tools.
Please note that this application is for a talent pool for future opportunities. Candidates who meet the specified criteria may be contacted as positions become available.
Burberry is an Equal Opportunities Employer, committed to treating all applications fairly and selecting candidates based solely on skills and experience.