Tiffany Team Manager

il y a 2 jours


Paris, Île-de-France Tiffany & Co. Temps plein

Job Title: Tiffany Team Manager

The Tiffany Team Manager will play a pivotal role in fostering a climate of high performance within the sales, operations, and security teams at Galeries Lafayette. This individual will support the Store Manager/Sales Manager in leading the team to meet and exceed sales targets, develop clients, and elevate the Tiffany store experience.

Key Responsibilities:

  • Manage and motivate the team to consistently achieve or exceed store sales targets.
  • Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally and effectively modeling the Tiffany Experience.
  • Drive business through key product pillars and KPIs.
  • Partner with Store/Sales Manager to create, communicate, and execute a vision for the sales team.

Clienteling and Service Excellence:

  • Drive client development activities among individual team members to cultivate new and existing clients.
  • Partner with Store/Sales Manager to lead and champion team on executing consistent and superior sales and service delivery to increase and retain customer loyalty.

Operational Excellence:

  • Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.
  • Ensure exceptional operational support to drive sales and service.

Talent Management:

  • Partner with Store/Sales Manager to attract, hire, and retain top talent to cultivate a climate of high performance.
  • Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.

Requirements:

  • Minimum of 3 years of retail or luxury retail management experience or relevant customer-related experience.
  • Proven track record in sales generation, managing the achievement of sales results.
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

About Tiffany & Co.:

Tiffany & Co. is a luxury jeweler and specialty retailer that has been a symbol of elegance and sophistication for over 180 years. Our commitment to excellence, innovation, and customer satisfaction has made us a leader in the industry.

About Galeries Lafayette:

Galeries Lafayette is a French department store that has been a benchmark of luxury retailing for over 120 years. Our commitment to excellence, innovation, and customer satisfaction has made us a leader in the industry.


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