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French Team Lead
il y a 1 mois
We are seeking a highly motivated and experienced Customer Success Team Lead to join our French market team. As a key member of our Customer Success team, you will be responsible for leading a team of customer success agents, ensuring they have the necessary tools and resources to deliver exceptional customer experiences.
Key Responsibilities:
- Lead a team of customer success agents, providing guidance and support to ensure they meet their targets and deliver exceptional customer experiences.
- Develop and implement strategies to improve customer satisfaction and retention rates.
- Collaborate with cross-functional teams, including sales, marketing, and product, to ensure alignment and effective communication.
- Monitor and analyze customer data to identify trends and areas for improvement.
- Develop and maintain relationships with key customers, ensuring their needs are met and exceeded.
Requirements:
- Proven experience in customer success leadership, with a strong track record of delivering results.
- Excellent French and English language skills, with the ability to communicate effectively with customers and stakeholders.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- Ability to analyze complex customer data and develop insights to drive business decisions.
- Strong problem-solving and analytical skills, with the ability to think critically and outside the box.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Access to cutting-edge technology and tools.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced customer success professional looking for a new challenge, please submit your application today.
